Cristine
Quick for a response
Quick for a response. Very clear answer. Extra information. Excellant.
Response from KURU FootwearMar 25, 2026
Thank you for the kind words. We’re so glad you had a quick, clear, and helpful experience with us.

KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cristine
Quick for a response. Very clear answer. Extra information. Excellant.
Response from KURU FootwearMar 25, 2026
Thank you for the kind words. We’re so glad you had a quick, clear, and helpful experience with us.
Shaya C.
I had a very good experience with customer service, this is my 3rd pair and I am happy with my purchases!
Response from KURU FootwearMar 24, 2026
We’re so happy to hear you’ve had a great experience with our customer service and that you’re loving your third pair. Thank you for your continued support—we truly appreciate you.
Rama�Arjan
Ordered two different models pairs of shoes. Both are excellent quality and fit is just perfect but had to return one as I found it too heavy on my feet as I have Neuropathy. Kuru sent prepaid label to return without any questions. Very impressed with the service
Response from KURU FootwearMar 24, 2026
We’re so glad to hear the quality and fit worked well for you, and that our return process was smooth and easy. We understand how important it is to find the right feel, especially with neuropathy, and appreciate you sharing your experience.
clara C.
after several attempts to find the right heel height, i find that kuru did not have a heel low enough. So I had to go to another brand. My heel needs to be at ground level for balance and pronation issues. I suggest kuru take a look at NFL football players shoes are flat, take away the spikes for traction. That is the natural foot stance.
Response from KURU FootwearMar 23, 2026
We’re sorry we didn’t have a low enough heel height to match what your feet need, especially for balance and pronation. It sounds like you have a really specific preference for a more ground-level feel, and we completely understand needing to find what works best for your body. We truly appreciate you giving KURU a try and for sharing your thoughtful feedback. It’s helpful insight, and we’ll be sure to pass it along to our product team
Dan
the shoes did not fit properly and was uncomfortable when walking. Kuru accepted the return graciously and quick.
Response from KURU FootwearMar 23, 2026
We’re so sorry the fit and comfort weren’t quite right for you, but we’re really glad the return process was smooth and quick! Thanks for giving us a try and for sharing your experience
Dana J.
shipping was fast and return was super easy
Response from KURU FootwearMar 23, 2026
We love a speedy delivery and an easy return moment 🙌✨ Thanks for sharing your experience!
Hunter
Best company I have ever ordered from! Quick response to help me return shoes and will send out the new size as soon as they are returned. Answered every question I had thoroughly and gave me great suggestions if the bigger pair doesn’t work.
Response from KURU FootwearMar 20, 2026
You’re making us look real good over here. We’re so glad the process felt smooth and that all your questions were covered—that’s exactly how it should be! Fingers crossed the new size is the one 🤞✨
Danielle A.
Great customer service, the shoes are amazing for both myself and my husband as we have foot problems. I cant say enough good things about this company. I have always gotten great compliments about my shoes, and I have told many people about the brand.
Response from KURU FootwearMar 20, 2026
Okay wow, you’ve got us blushing over here 😄💚 We love hearing that both you and your husband are feeling the difference—and the compliments too?! That’s the dream! Thanks a ton for spreading the KURU love, we appreciate you more than you know ✨