KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearSep 17, 2024

I'm so sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. It sounds like there were multiple issues with your order, from confusing emails to shipping troubles and sizing. This certainly isn’t the experience we aim to provide, and we apologize for the inconvenience. I am sorry that you received an email prompting you to check out when you already had done so. I know that is confusing. It seems as though the email was sent in error, and I am sorry for any inconvenience this may have caused. I've unsubscribed you from our email newsletter, however, and you won't receive any more of those after 48 hours. I wanted to clarify, though, that the portion of your refund that you didn't receive is because your order included our shipping protection, which is 6.00. This shipping protection is a guarantee that if your package is lost, damaged, or stolen, we would be able to replace it right away. The shipping protection can be removed from the cart at checkout, but is non refundable once the service is used. With the exception of the shipping protection, your full refund was issued. The reason we offer returns through UPS is because we use happy returns with a QR code instead of a printable label, so it doesn't cost you anything at all to send the shoes back. With that said, we want your experience to be a great one. I have sent you an email so that we can resolve this problem directly. Please check your inbox, and if you have any further questions or concerns, please feel free to reach out directly at [email protected] and I will answer as quickly as possible.

Response from KURU FootwearSep 13, 2024

I'm so sorry to hear about your experience, and we take your concerns seriously. At KURU, we use a system that many companies utilize to help find new customers. We work with third-party companies that have large databases of customer information based on shopping habits across various retailers. These companies allow advertisers, like KURU, to access lists of people who might be interested in our products. This is a standard practice in the industry. However, we understand your frustration, and we want to ensure you're removed from any future mailings. If you'd like, we can assist you with this directly by confirming your address to ensure it's completely removed from our system. We also apologize if your interaction with our team did not meet your expectations. That's not the experience we aim for, and we’ll be addressing this internally to improve. I have requested more information through Trust Pilot, such as a phone number or email address so that I can reach out to you directly and make sure you will no longer receive any mail from us. If you can update that information, it would help me out. You are also welcome to email me directly at [email protected] and I will respond as quickly as possible. Thank you for bringing this to our attention, and we're here to help resolve this for you.

Response from KURU FootwearAug 20, 2024

Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the issues you’ve encountered with the Kinetic Wide 2.0 shoes. It’s clear that this has been a frustrating experience, and I want to assure you that your concerns are being taken seriously. While I understand that the 45-day return window has passed, your safety and satisfaction are our top priorities. I will personally re-investigate the records of your calls and ensure that your concerns are properly documented and addressed. I understand that the issue with the non-slip feature is critical, especially given your work environment, and it’s concerning that you’ve experienced this problem along with others. Regarding the resolution, I completely respect your request for a refund. I’ve escalated your case to the highest level within our team to review your situation in detail. While I can’t guarantee the outcome at this moment, I’ll advocate strongly on your behalf to reach a fair and satisfactory resolution. Thank you for bringing this to our attention again, and I appreciate your patience as we work to resolve this matter. I will be in touch with you directly via the email address [email protected]. Please check your inbox for my correspondence.

Response from KURU FootwearJul 8, 2024

Thank you for sharing your experience, and I’m really sorry to hear about the trouble you’ve encountered. It’s frustrating when things don’t go as expected, and I apologize that our service and processes have left you feeling this way. The situation with your refund and the additional charge is definitely not the experience we aim to provide, and I regret that our communication didn’t help resolve the issue. The information shared about you is not complete and we aren't able to find your account using it. I’d like to make sure this is fully addressed and that you’re not left feeling unsupported. If you’re open to it, please reach out to us directly so we can look into this further and get things sorted out for you. You can send an email directly to me at [email protected] and I would be happy to promptly respond and find a happy solution for you. Your feedback is important to us, and we’ll use it to improve our processes to prevent this from happening in the future. I’m sorry again for the frustration this has caused, and I hope we can find a way to make things right.

Response from KURU FootwearJul 2, 2024

Thank you for considering Kuru for your husband’s footwear needs, and I appreciate you taking the time to share your concerns. I’m sorry to hear that the recent reviews have caused you to reconsider. We know how important it is to find the right shoes, especially for someone who spends so much time on their feet. While it’s disappointing to hear that we won’t be getting your business, I completely understand your decision. Please know that we’re always working to improve our products and service based on feedback from customers like you. If you ever decide to give us another chance in the future, we’d love the opportunity to show you the quality and support that Kuru shoes can offer. In the meantime, if you have any questions or need more information, please don’t hesitate to reach out. We’re here to help in any way we can.

Response from KURU FootwearJun 24, 2024

I’m truly sorry to hear about your experience and the frustration it has caused. It’s disappointing that our response didn’t follow through as intended, and I apologize for any inconvenience this has caused you. We take your feedback seriously, and it’s important to us that we address your concerns properly. I’d like to make sure your issue is resolved and that we provide the support you need. The information here on Trust Pilot is still not specific enough for us to be able to find an account for you. If you could please provide your contact details or reach out to us directly, I’ll personally ensure that we assist you promptly. You can also send me a direct email to me at [email protected] and I will promptly review your account and do everything I can to find a happy resolution for you. Thank you for bringing this to our attention, and I hope we can resolve this matter to your satisfaction.

Response from KURU FootwearJun 3, 2024

I am so sorry for the confusing situation you experienced with your order. As of now, I do not have the correct information to use to find your account and to review what went on. I understand this has not been the best experience and i'm happy to do everything I can to get this resolved. I can reach out to UPS to have them return the package to sender. But I will need your info first. Please send an email to us at [email protected]. This comes directly to me and I will have UPS return the package to us. If they are unable to intercept it, I can help you process a return. I will look forward to your email.

Response from KURU FootwearMay 30, 2024

I'm so sorry that your address was wrong on your order. I understand that is frustrating. I appreciate you giving our shoes a shot and reaching out to us for help. We are short staffed, and our automated email we send in response to every email we receive states that urgent matters such as address changes need to be handled via call as we are not able to immediately answer emails at this time. According to our policy, we are typically unable to correct addresses once an order is placed because our orders ship nearly immediately and there isn't usually time for us to catch the package. I have reached out to the carrier to attempt to correct your address. I do hope that they are able to intercept and update that. I have responded to your email personally and I have reached out to the carrier to attempt to change your address. Please check your inbox to respond if needed.