KURU FootwearReviews of kurufootwear.com

the shoes I ordered online did not fit ( My feet are a challenge). Rather than guess again, I called customer service. The Guru was extremely helpful and after listening to my issues made a suggestion on which shoe would be the best for me. She then did the exchange for me. Everything about my experience with customer service makes me want to support this company! Thank you for caring about your customers!

Clarice placed a note in my file about my medical situation, so that my Kuru points could be reinstated when I’m able to order Kurus again. Excellent customer service!

Response time quick n easy I also ordered a pair of sneakers Derby time in the city I'll b able to walk longer n attend some derby events looking forward to shoes arrival thanks for ur help in this matter

Kuru’s customer service and policy are excellent. Reminds me of Nordstrom customer service. No haggling, just service !

Easy and quick

I was quickly given a response regarding my return.

My Apogees were too small and I needed help with sizing. I didn’t want to have to return another pair if I didn’t get it right. I texted the number that came in the email. Mindee was very helpful even though it was after hours. She gave me examples/ways to check to help me decide between a half or whole size. She offered me the exchange and took care of it all in our text thread. It was perfect and I’ll be sad if the shoes don’t work out just because of that level of customer service. My feet KILL me while on shift, I often have to take breaks just to make it through the day. My fingers are crossed for Kuru to be the last stop on my journey to relief! Thank you!

Awesome customer service