KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kyle M.
The fast response and customer service support.
Response from KURU FootwearMay 11, 2026
We’re thrilled to hear our fast response and customer service support stood out to you! We know when your feet are asking for help, waiting around is no fun, so our team always aims to be quick, helpful, and ready to jump in. Thanks so much for taking the time to share your experience!
Amber L.
They made it so easy to make an exchange, great customer service!
Response from KURU FootwearMay 11, 2026
We’re so happy to hear the exchange process was a smooth step in the right direction! We know finding the perfect fit can sometimes take a couple tries, so we’re always glad to help make it easy peasy. Thanks for the kind words about our customer service team. We’ll be sure to pass the love along!
James L.
Great customer service
Response from KURU FootwearMay 8, 2026
Short, sweet, and music to our soles. Thanks so much for the kind words. We’re always happy to put our best foot forward for our customers, and we’re thrilled you had a great experience with our team.
customer
I’m a longtime customer. Was unable to reset password and customer see sent the link.
Response from KURU FootwearMay 8, 2026
We love hearing from longtime customers, even when technology decides to untie the laces a little. I’m glad our customer service team was able to get you linked back up and ready to step back into your account without too much hassle. Thanks for sticking with us over the years. We appreciate you more than you know.
Tina R.
I had an issue with the lair I received and I was thrilled there was a call in option, rather than just an email and chat. I’m old school and believe this level of customer service is far superior to the impersonal approach many companies have using emails. No long wait times and my issues were resolved in under 5 minutes! I greatly appreciative for that
Response from KURU FootwearMay 8, 2026
Now that is the kind of customer service story we love to hear. We’re so glad our team was able to get your issue tied up nice and neatly in under 5 minutes, with no marathon hold music required. We totally get the “old school” love for being able to actually call and talk to a real human. Sometimes you just need a quick conversation instead of a 47-email saga. We’re thrilled the team could deliver the kind of personal support that made you feel taken care of. Thanks so much for the kind words and for giving us the chance to help.
DC C.
Von, who promptly and professionally responded to an email inquiry of mine. He went the extra mile to ensure I was put on a "notify list" re a pair of KURU shoes I wanted to purchase, but not in stock.
Response from KURU FootwearMay 8, 2026
Now that’s some sole-level service. We love hearing that Von laced you up with quick support and went the extra mile to make sure you’d be first in line when your dream pair struts back into stock. We’ll be sure to pass along the shoutout. Nothing makes our GURUs happier than helping customers stay one step ahead of the shoe game.
Cathy S.
From the moment I had a concern about a shipment defect up to the return process every one was absolutely providing amazing customer service support
Response from KURU FootwearMay 7, 2026
Thank you so much for the kind words. While we’re sorry there was an issue with the shipment, we’re really glad our team was able to provide the support and care you deserved throughout the process. We’ll be sure to share your feedback with the team, as they’ll truly appreciate hearing this.
Greg C.
The representative was so kind and patient with me despite me being upset that I couldn’t get my QR Code. He resolved the issue calmly and I’m very happy, and he’s sending me a new pair of shoes to replace the ones that don’t fit.
Response from KURU FootwearMay 6, 2026
Now that is a masterclass in turning frustration into a win. Getting stuck on a QR code is never fun, but patience on both sides and a calm fix from the representative clearly turned things around. Smooth resolution, new pair on the way, and the original issue handled without the drama sticking around. That is exactly how support should feel: steady, kind, and quietly heroic in the background while your feet get properly taken care of.
