KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearApr 22, 2025

Thank you so much for taking the time to share your thoughts—we truly appreciate your feedback. We understand how the ad might have felt off-putting, and it means a lot that you’ve spoken up about it. At KURU, our intention is never to insult or stereotype any age group. In fact, many of our most loyal and passionate customers span generations—including older adults who count on KURU for everyday support, pain relief, and style. The KURU Guru ads are meant to be playful and lighthearted, aiming to highlight how our shoes differ from traditional, outdated styles, not the people who wear them. Your voice helps us be better, and we’ll definitely be forwarding your comments to our team for review as we create future content. We deeply value the diverse community that supports us and would love the chance to serve you in a way that feels good to you. 🖤

Response from KURU FootwearApr 7, 2025

Thank you so much for sharing your feedback—we truly appreciate you giving KURU a try, and I’m so sorry to hear about the frustration you experienced with international shipping. I completely understand how upsetting it must feel to be surprised by extra fees. I want to clarify a couple of things that might help: KURU Footwear does not determine or collect customs fees—these are set and collected by your country’s customs office and are, unfortunately, out of our control. Our international shipping fee is a flat $29.00, and this is clearly listed both on our website and at checkout prior to payment. We also want to make sure we connect with the right person to help. We do have several customers with the same name that was used in your review, so I’ve requested more information via Trustpilot to locate your specific order. If you’re open to it, I’d love to help you with a return or exchange, and if you provide your info, I’ll be happy to reach out to you personally via email so we can work together on a resolution that feels right for you. We truly value every customer—including you—and I hope we can turn this experience around.

Response from KURU FootwearApr 7, 2025

Thank you so much for taking the time to share your experience—we truly appreciate you giving KURU a try, even though this one didn’t work out. I completely understand how frustrating it must have felt to open the box and realize the shoes weren’t at all what you expected in terms of fit or style. I’ve looked into your account to see what happened with your return, and I’d love to clear a few things up: When your return was processed, it looks like $14.63 was withheld from the refund. That breaks down to two charges: $7.99 for original shipping: We do offer free shipping for members who create an account at checkout, but it appears you checked out as a guest. As a one-time courtesy, I’ve gone ahead and refunded that amount to you. $6.00 for return shipping: We offer free return shipping when customers choose our Happy Returns option, which sends a QR code to be scanned at a UPS location—no printer or cost required. In this case, it looks like you selected the FedEx printable label option, which carries a $6 fee. I’ve refunded that for you as well. I’m so sorry the return process felt confusing—that’s never our intention, and we’ll keep working to make things easier to navigate. Going forward, creating an account will unlock free shipping, and using Happy Returns will ensure a free return experience too. We genuinely appreciate you giving KURU a shot and hope you’ll consider trying a different style in the future that might be a better fit. 💚

Response from KURU FootwearMar 18, 2025

Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and lack of communication you’ve encountered. That’s certainly not the experience we want for our customers, and I truly appreciate your patience. I’ve looked into this using the name you provided but wasn’t able to locate any emails or an account. However, I have requested more information via Trustpilot, and if you could provide your email address or order number, I’d be more than happy to investigate both your exchange and the delay in our responses. Regarding shipping delays, I want to acknowledge that we have been facing challenges due to new tariffs and international shipping laws, as our products currently ship from Canada. Unfortunately, some of these delays are beyond our control, but we are actively working on solutions to improve the process. We do strive to respond within one business day, and I’d love to get to the bottom of what happened in your case. Please reply with your order details, and I will personally look into this for you as soon as possible. Again, I truly appreciate your patience and the time you’ve taken to share your concerns. I hope to resolve this for you as quickly as possible.

Response from KURU FootwearDec 23, 2024

Thank you for reaching out and sharing your experience. I’m sorry to hear that the shoes didn’t work out for you. Our final sale and non-returnable status is displayed on the shoe page, at checkout, and in our policy online to help set expectations. While our deeply discounted, discontinued shoes are an excellent value for customers familiar with their sizing, I understand this can be frustrating when the fit isn’t quite right. I’d love to reach out personally to find a satisfactory solution with you, but I wasn’t able to locate an account or order under the name provided. To assist you further, I’ve requested additional details, such as an email address, via Trustpilot. Could you please update that information so we can get this resolved for you? Thank you for your patience and understanding—I look forward to assisting you soon!

Response from KURU FootwearDec 10, 2024

Thank you for sharing your concerns with us, and I sincerely apologize for the frustrating experience you've had. I want to provide some clarity and reassurance regarding your order. The shoes you ordered on Thanksgiving are still within a two-week timeframe, and the delays you're encountering are due to unforeseen circumstances. The strike was not anticipated, and unfortunately, it has impacted the speed of our shipping process. While this is beyond our control, we are actively seeking solutions to minimize the delays. One of these solutions includes transferring packages to the U.S. border for pickup by UPS, which has slowed things down but is helping us move orders forward. I understand how frustrating this situation is, and I want to assure you that we’re committed to resolving this for you. I’ll be reaching out to you personally via email to assist further and make sure we resolve this issue promptly. Thank you for your patience, and we truly appreciate your understanding during this challenging time.

Response from KURU FootwearOct 24, 2024

Thank you for reaching out and for sharing your thoughts. I understand your disappointment, and I apologize for the frustration. The reason we are unable to send you new laces is that your shoes are 2 years old, and unfortunately, we no longer have that specific color option in stock. While we don't offer replacement laces, we do consider frayed or damaged laces to be a potential warranty issue within the first 6 months of ownership, in which case we would replace the shoes altogether. Again, I appreciate your feedback, and I hope this explanation clarifies the situation a bit. If you have any further concerns, don't hesitate to let us know.

Response from KURU FootwearSep 30, 2024

I'm so sorry to hear about your experience and the technical difficulties you encountered with our return system. I completely understand your frustration, and I'd love the opportunity to make this right for you. I see you've only provided your first name on this review, and I'm not able to find your account with that information. I have asked for more information via Trust Pilot. You can update with a full name or even better, an email address, and I can get that resolved for you. If you prefer, you can reach out to me directly at [email protected] and I'll take care of that refund right away. Thank you for your patience, and I truly hope we can make things right.