KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

Showing 776 reviews with 5 stars · Clear filters

Mandi D.
May 25, 2026
Kuru is amazing
Well, I don’t know if I accidentally put in the wrong shipping address, or if Kuru accidentally shipped to the wrong address. Either way, the shoes I had delivered were stolen. Kuru, no questions asked, not only Looked into my order TWICE, but also reshipped my shoes to the right address. I am almost certain they lost money on this order, but, knowing I lost money and shoes, sent me a replacement pair anyway. How generous is that? Learning that my feet ONLY want Kuru shoes (believe me…I’ve tried custom inserts, Hoka, Vionic) has made it so I am able to prioritize my feet. Having this stolen delivery replaced means I now have flip flops I can wear. I will absolutely be only buying Kuru from now on. Thank you thank you thank you!
Response from KURU FootwearMay 26, 2026
We’re really sorry your original delivery didn’t make it safely to you, but we’re so glad our team could step in, investigate, and get a replacement pair on the way without adding extra stress to your plate. Turning a stolen step into a supported stride is not the kind of journey anyone wants, but we’re grateful we could help get things back on track for you. Even better to hear that after trying other brands and inserts, you’ve finally found something your feet truly respond to. Thanks for sticking with us through a frustrating situation and for trusting KURU to support your steps.
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customer
May 25, 2026
Great customer service!
Great customer service!
Response from KURU FootwearMay 26, 2026
Short, sweet, and music to our ears! We’re so glad you had a great experience with our Customer Service team. Thanks for taking a moment to share the love with us!
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Nostromo
May 24, 2026
Issue review/resolution
Contacted Kuru about a possible warranty issue. They responded promptly (on a Saturday no less), and helped arrange a very agreeable resolution. Excellent customer service.
Response from KURU FootwearMay 26, 2026
Now that’s what we call weekend service with sole! We’re so glad our team was able to jump in quickly, even on a Saturday, and help you reach a resolution that felt right. Thanks for taking the time to share your experience. We’re always here to keep things moving smoothly, so you can get back to the comfy steps you deserve.
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Larry P.
May 24, 2026
They stand 100% behind their product!
They handled my issues professionally and very quickly!
Response from KURU FootwearMay 26, 2026
Quick, professional, and on it faster than a lace-free slip-on! We’re so glad our team was able to get your issues handled smoothly and without delay. Thanks for taking the time to share your experience with us.
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Nick P.
May 23, 2026
Very courteous to work with.
Very courteous to work with. Information was useful.
Response from KURU FootwearMay 26, 2026
Now that’s a toe-tally lovely compliment to receive! We’re so glad our team was courteous and able to provide helpful information along the way. Friendly service and useful support are always a perfect fit in our book. Thanks for taking a moment to share your experience with us!
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Jamie K.
May 23, 2026
These shoes really work for PF
I really like these shoes to address my plantar fasciitis. My podiatrist initially recommended Hoka, but I felt like my feet still hurt the entire year I had those shoes. I searched for a new shoe and found Kuru - and I’m so glad I did. The Atom 2s that I bought this year are my second pair of Kurus and I don’t think my feet have hurt at all during the time I’ve had them. When my new pair (3 months in) broke, Kuru quickly addressed my situation and sent me a new pair to replace the broken shoe. It’s incredible customer service and I’m delighted. Thank you, Kuru!
Response from KURU FootwearMay 26, 2026
This is the kind of story that gives us happy feet! We’re so glad you found your way to KURU and that your ATOM 2s have been such a game-changer for your plantar fasciitis journey. Finding the right support can feel like a long road, so hearing that your feet have finally gotten some relief makes us want to do a little victory lap. While we never love hearing that a pair had an issue, we’re really happy our team could jump in quickly and get things sorted out for you. That’s exactly the kind of smooth stepping experience we want every customer to have. Thanks for trusting KURU with your feet and for sharing such kind words. Here’s to many more comfy, pain-free adventures ahead!
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Donna C.
May 22, 2026
Excellent Customer Service
Excellent customer service! They responded to my email within minutes. I needed to exchange my shoes for a different size and style. The process was super easy and took no time to complete. My new order was processed immediately.
Response from KURU FootwearMay 26, 2026
Now that’s what we call fast-footed service! We’re so happy to hear your exchange process was smooth, speedy, and stress-free. Nothing should stand between you and your perfect pair, so we love being able to swap things around quicker than you can say “sole mate.” Thanks for giving our team such a kind shoutout. We hope your new style and size feel like they were made just for your feet!
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KJ
May 21, 2026
Wonderful Customer Service
My agent was kind, professional, and more than happy to help!
Response from KURU FootwearMay 26, 2026
We love to hear it! Sounds like your agent totally stepped up to the plate and delivered service with sole and professionalism. We’re so glad they were kind, helpful, and happy to assist because making your experience smooth and comfy is what we’re all about. Thanks for taking a moment to give our team a little happy dance-worthy shoutout!
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