KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

Showing 776 reviews with 5 stars · Clear filters

Maureen S.
May 28, 2026
Mindee made my experience great
Mindee made my experience great. Before my interaction with her, I was ready to call it quits with Kuru. She solved my problem quickly and efficiently.
Response from KURU FootwearMay 29, 2026
We’re so glad Mindee was able to turn things around for you! Hearing that you were ready to walk away, but ended up having such a positive experience because of her care and efficiency, really means a lot to us. We’ll make sure she gets the shoutout she deserves. Sounds like she stepped in right on heel and helped get everything sorted quickly. Thanks for giving us another chance to make things right!
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Shelli B.
May 28, 2026
I unfortunately had to make a return…
I unfortunately had to make a return because of sizing. The Kuru team was polite and helpful. They took the time to answer my questions so I could expedite my return.
Response from KURU FootwearMay 29, 2026
While we’re sorry the sizing didn’t work out, we’re really glad our KURU Team was able to make the return process smooth and helpful for you. Nothing’s more frustrating than a shoe fit mismatch, so we’re happy they took the time to answer your questions and help get everything sorted quickly. Sometimes finding the right size is just part of the “sole-searching” journey, and we appreciate you giving us a try!
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Mark K.
May 28, 2026
I did not know my rewards expire over…
I did not know my rewards expire over time. The service agent explained AND reinstated newly expired credit. BTW, I used to sprain my ankles, with regularity for over 60 years. I am 74 and have not even strained my ankle in over 10 years. I easily walk 4-5 miles/day. The shoes have a lot to do with it
Response from KURU FootwearMay 28, 2026
A little rewards rescue mission! We’re so glad our service agent was able to explain how the rewards system works and help reinstate your newly expired credit. Nothing stings quite like realizing your points pulled a disappearing act. Thanks for giving our team a shoutout. We’re always happy to help keep those rewards (and happy feet) moving in the right direction!
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Taylor W.
May 27, 2026
Very helpful
Very helpful, fast & simple process
Response from KURU FootwearMay 28, 2026
We love a smooth stride and an even smoother experience! We’re so glad the process felt helpful, fast, and easy from start to finish. Thanks for taking a moment to share the love with us, it means a lot to our team!
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Hannah J.
May 27, 2026
Amazing 10/10
I have had only amazing experiences with this company. I work in the food industry and needed a good shoe to support being on my feet all day long. I bought the Shift shoes and they fit amazing and support my heels and arches so well. Shortly after receiving my shoes, a dog tore about my insoles and I was devastated. I tried replacing the insoles with other “arch supporting” insoles but they didn’t support my feet the same as the Kuru insoles. I reached out to support to see if I could possibly buy another pair of them and they sent me a free replacement. Chad from the support team was super friendly and understanding. He made me feel genuinely cared for by replying in an understanding and providing a free replacement instantly.
Response from KURU FootwearMay 28, 2026
This is the kind of story that makes our soles smile. We’re so glad your SHIFTs have been keeping up with those long food industry shifts and giving your heels and arches the support they deserve. We also have to admit... a dog versus insole showdown was not on our bingo card. We’re sorry your original insoles became an unexpected chew toy, but we’re thrilled Chad was able to jump in and help save the day with a replacement pair. Nothing means more to us than hearing you felt genuinely cared for and supported throughout the experience. We’ll make sure Chad gets this shoutout because kindness, understanding, and fast help never go out of style around here. Thanks for being part of the KURU family, and please give your replacement insoles a safe hiding spot from any future four-legged “product testers.”
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DR
May 26, 2026
Great experience …
Shoe was well put together and looked great!! Unfortunately, I did not do my research in what type shoe was good for me and the extra support the shoe provides was too much for me. Customer service has been great with quick response and now am hopeful for getting my refund to find appropriate shoe that provides the comfort I need.
Response from KURU FootwearMay 27, 2026
Thanks for giving KURU a try and for sharing such thoughtful feedback. We’re glad to hear the shoes felt well made and looked great, even if the level of support ended up being a little too much for your feet. Finding the right amount of support can be a bit of a Goldilocks situation, too little and your feet complain, too much and they throw a tiny protest march. Everyone’s comfort needs are different, and sometimes it takes a little trial and error to find the perfect sole mate. We’re happy to hear our Customer Service team has been quick to help, and we hope you’re able to find a pair that gives your feet the just-right comfort you’re looking for.
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rayneday3
May 26, 2026
After bad foot pain last year, I'm a fan!
After bad foot pain last year, I tried Kurus. Immediate relief. Got slippers, and wore a few pairs of shoes out as I'm over 250 LBS. I ordered the latest and greatest new Kuru walking shoe and It had an eye hole issue for the laces. Customer service was great. New pair in the mail. Great company that shows me they value their customers. I'm a happy customer. Thanks KURU!
Response from KURU FootwearMay 27, 2026
Nothing makes us happier than hearing your feet found some sweet relief after such a painful stretch. Sounds like once you stepped into KURUs, your feet basically said, “Yep, these are the ones.” We’re sorry your newest pair arrived with an eyelet issue, but we’re really glad our team could jump in quickly and get a replacement headed your way. Even the best shoes can occasionally hit a bump in the road, but taking care of our customers is always tied tight around here. Thanks for sharing your experience and for sticking with KURU through multiple pairs, slippers included. We’re lucky to have you in the KURU family, and we hope your new pair keeps you walking happy for many miles to come!
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Wendy M.
May 26, 2026
Great customer service and shipping!
Great customer service and shipping!! Plus, if you do have a problem, they make it right immediately, no questions asked!! I will be buying from them again.
Response from KURU FootwearMay 26, 2026
We love hearing this! Fast shipping, easy support, and a team that’s quick to make things right is exactly what we aim for. No hoops, no hassle, just getting you back into shoes you can actually enjoy wearing. We’re so glad your experience felt smooth from start to finish, and we’ll be here whenever your feet are ready for pair number two (or three… we don’t judge a good shoe habit). Thanks for being part of the KURU family!
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