KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

Showing 776 reviews with 5 stars · Clear filters

Nancy S.
Jun 7, 2026
An honest return policy
Video was helpful … I felt good about the product and my purchase. Unfortunately the fit just wasn’t right. I got a quick response and instructions for the return which I really appreciated having dealt with another company that advertised a similar return policy as KURU.
Response from KURU FootwearJun 8, 2026
Thank you for sharing your experience! We're glad to hear the video helped you feel confident about your purchase and that our team was able to provide a quick response and clear return instructions when the fit wasn't quite right. While we're sorry the shoes weren't the perfect match for your feet, we appreciate that you gave KURU a try. We know how important a smooth return process can be, and we're happy we could make that part of your experience easy and hassle-free. Thank you for your feedback and for choosing KURU!
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kimberley m C.
Jun 6, 2026
Your customer service is impeccable
Your customer service is impeccable. I love that you made a shoe to help with feet that aren't doing well. I also love that I can still be stylish without being in pain
Response from KURU FootwearJun 8, 2026
Thank you so much for your kind words! We're honored to be part of your journey to happier, healthier feet. Creating shoes that provide meaningful support without sacrificing style is at the heart of what we do, so it's wonderful to hear that you're able to stay comfortable and confident in your KURUs. We're also delighted that our customer service has made such a positive impression. Thank you for your support and for being a valued member of the KURU family!
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TJ S.
Jun 6, 2026
Great Customer Support
Rep was helpful with my exchange. They also recommended which other shoes I could try and made exchanging my old pair easy.
Response from KURU FootwearJun 8, 2026
Thank you for sharing your experience! We're glad to hear your GURU was able to make your exchange process smooth and easy. Finding the right fit is important, and we're happy they could recommend other styles to help you find the perfect pair. We appreciate you giving us the opportunity to help and hope your new shoes are a great match for your feet!
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Maria R.
Jun 6, 2026
He was knowledgeable and professional…
He was knowledgeable and professional and caring and got everything done efficiently
Response from KURU FootwearJun 8, 2026
Thank you for taking the time to share your experience! We're so glad to hear that you received knowledgeable, professional, and caring service. Our GURU Team works hard to provide efficient support while making sure every customer feels heard and taken care of. We'll be sure to pass your kind words along. Thank you for choosing KURU, and we're always here if you need anything in the future!
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Byron M.
Jun 6, 2026
Kind Customer Service despite a Missed Sale
Spoke to a human when I called KURU. Nice. Received a definitive answer about whether or not the Tread model is offered in a “wide” (it’s not). Although I was cancelling an order, I was treated with appreciation:”Thanks for giving us a shot,” said Von, the KURU guru answering the phone on Friday morning, 5 June. What a kind way to close a missed sale.
Response from KURU FootwearJun 8, 2026
Thank you for giving KURU a try and for sharing your experience. While we're sorry the TREAD wasn't the right fit for your needs, we're delighted to hear that Von was able to provide a clear answer and make the cancellation process a positive one. We believe every customer interaction matters, whether it's a purchase, an exchange, or a canceled order. We'll be sure to share your kind words with Von and the rest of our GURU Team. Thank you for recognizing the care and appreciation behind that conversation. We wish you the best in finding the right fit for your feet, and we hope to have the opportunity to serve you in the future.
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Ann
Jun 5, 2026
I love my two pairs of KURU shoes
Thank you, thank you! I love my two pairs of KURU shoes. I’ve struggled for years with plantar fasciitis, and these shoes feel fantastic. They’re extremely comfortable and provide the great arch support I need. I’m able to stand and walk for hours and not be in pain. I’ll definitely buy more shoes from your company. Your KURU GURU customer service has also been very helpful in assisting me with solutions to all my queries.
Response from KURU FootwearJun 5, 2026
Thank you for your wonderful feedback! We're delighted to hear that your KURU shoes have been helping with your plantar fasciitis and that you've found them to be well crafted and supportive. Knowing you've trusted us with not one, but two pairs means a lot to us. We're also thrilled to hear that our KURU GURU team has been able to provide helpful solutions and support along the way. Thank you for your continued trust and loyalty. We look forward to being part of your foot health journey for many years to come!
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barbara R.
Jun 5, 2026
I needed to return a pair of shoes
I needed to return a pair of shoes. This was made so easy by using text messaging. I supplied the order # and I received all of the information I needed.
Response from KURU FootwearJun 5, 2026
Thank you for sharing your experience! We're so glad to hear that your return process was quick and easy. We work hard to make returns as hassle-free as possible, and it's wonderful to know our text support helped get you the information you needed. Thank you for giving KURU a try and for taking the time to leave your feedback!
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Jay G.
Jun 5, 2026
Excellent!
Excellent customer service to match the excellent product they sell!
Response from KURU FootwearJun 5, 2026
Thank you so much for your kind words! We're thrilled to hear that both our customer service and our products have earned such high praise. Knowing we've delivered a great experience from start to finish means the world to us. Thank you for your support, and we look forward to keeping you comfortable for many miles to come!
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