anthony
My first purchase (for my partner)--two…
My first purchase (for my partner)--two pairs. Received swiftly. She delighted in one of the pairs; the other pair was a no go. Went to the website and seamlessly obtained a return authorization (RMA) with free UPS shipping label. Shipped. No confirmation of receipt email 8 days later so I went to UPS.com: confirmed delivery and receipt. I then emailed KURU (on a Friday afternoon) and it took them 3 more calendar days to confirm the return (11 days after they received them). Their "excuse": "We have received them back but the delay was in the inspection process. I know that my Warehouse has been running a bit behind on RMA inspections and that can cause a delay in our returns being auto-processed which I do apologize for." Was there any incentive or coupon for the inconvenience, and the lack of any communications initiated by them? NO. Great shoes (one pair); disappointing customer service. I'll wait until they are in a RETAIL store before I consider another pair...