KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

Showing 776 reviews with 5 stars · Clear filters

Mary
Jun 20, 2026
Quality issue, solution surpassed expectations
Kuru responded quickly to an email I sent on a holiday Friday. I sent pictures of a minor defect in my new shoes and they immediately replaced them—generated a new order without me even having to return the shoes. I noticed the issue on the first wearing and simply reached out to see if this was a normal issue or a defect. I will donate the original pair. Very impressive customer support. And so pleasant to work together.
Response from KURU FootwearJun 22, 2026
Thank you for sharing your experience! We're glad our team was able to respond quickly and make things right with a replacement, especially after spotting that defect on your first wear. We appreciate you taking the time to reach out, and it’s great to hear the process felt smooth and pleasant. Thanks for your support and for choosing KURU!
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Nancy W.
Jun 20, 2026
Returns are truly simple
The return for my husband's trial of a boot that did not work for him was handled very quickly. I was happy to receive the gift card for buying a pair of the Ridge hikers today. I was also very pleased to see how fast they shipped and how soon to expect them. I wear Tread everyday right now, so look forward to the hikers for fall.
Response from KURU FootwearJun 22, 2026
Thanks for sharing your experience! We're glad the return was handled quickly and that you were able to use your gift card toward a new pair. It’s great to hear you’re enjoying your TREADs daily and getting ready for your RIDGE hikers for fall. We hope they’re just as comfortable and reliable for you!
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Michael E.
Jun 19, 2026
KURU is hands the down the best in the…
KURU is hands the down the best in the business, not only do they have the most comfortable shoes I have ever wore they also have the best customer service… there is no way you could go wrong using KURU!!!
Response from KURU FootwearJun 22, 2026
Thank you so much! We're thrilled to hear KURU is your go-to for both comfort and customer service. Nothing makes us happier than knowing your feet feel great and your experience with our team has been just as strong. We appreciate you!
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Jennifer
Jun 19, 2026
Quick response to a new customer
Quick response to a new customer. A generous return time window is only helpful if it is possible to navigate the process. A phone call was the perfect solution
Response from KURU FootwearJun 22, 2026
Thanks for sharing your experience! We're so glad our team was able to quickly help you navigate the return process and get things sorted out. A generous return window only matters when the process is simple, and we're happy a quick phone call made all the difference. We appreciate you choosing KURU!
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Anish R.
Jun 19, 2026
👍,good experience
👍,good experience
Response from KURU FootwearJun 22, 2026
Thanks so much! We're glad to hear you had a good experience with KURU. We appreciate your support!
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Missy W.
Jun 19, 2026
Fast reply and feedback for questions I…
Fast reply and feedback for questions I had about getting the proper shoe for my foot problem!
Response from KURU FootwearJun 22, 2026
Thanks for your kind words! We're so glad our team was able to quickly help you find the right direction for your foot needs. Finding the right fit makes all the difference, and we're always here to help you step forward comfortably with KURU!
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Ashok S.
Jun 18, 2026
Incredible customer service
I had purchased the Kuru Draft 2 SmokeyGrey-Chestnut slipper in size 8 which was too large for my feet. Upon messaging Kuru help I received an immediate response with a link to return my shoes. I did that. Within days I received size 7.5. Even that was loose around my heels. I called the help line but they were closed for the weekend. Their system detected the missed call and sent me an email. The Kuru help guru recommended I buy another pair with full heel cover. I was impressed. I am going to try their suggestion and hope it will fit.
Response from KURU FootwearJun 22, 2026
Thanks for sharing your experience! We're glad our Guru team was able to help you quickly with the exchange and follow up after your call. Fit can be a bit of a moving target, and we appreciate you working through it with us. We’re hopeful the full heel-cover style our Guru recommended will give you the secure fit you’re looking for. Thanks for sticking with KURU—we’re here if you need anything else!
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Ben S.
Jun 18, 2026
3rd party entered incorrect shipping…
3rd party entered incorrect shipping address. Emailed direct and shipping address was corrected immediately.
Response from KURU FootwearJun 22, 2026
Thank you for sharing your experience! We're glad we could help get things back on track when the wrong shipping address was entered. Sometimes a small detour happens before a package finds its way home, and we're happy our Guru team was able to make the correction quickly. Thanks for choosing KURU!
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