KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Andrea N.
Excellent shoes and Excellent customer service!
Response from KURU FootwearJul 2, 2026
Thank you so much for your kind words! We're thrilled to hear you're loving both your KURU shoes and the service you received from our GURU team. Providing comfortable footwear and exceptional customer care is what we strive for every day, and your feedback truly means a lot to us. Thanks for being part of the KURU family!
Dennis B.
The service was very pleasantly surprising. Very helpful and considerate. A breath of fresh air.
Response from KURU FootwearJul 2, 2026
Thank you so much for your wonderful feedback! We're delighted to hear that our service was a pleasant surprise and that you found our team helpful and considerate. Hearing that your experience was "a breath of fresh air" truly means a lot to us. We'll be sure to share your kind words with our GURU team. Thank you for choosing KURU!
CusJudytomer
I received a reply for my questions rapidly. They continue with the response until I was satisfied and my concerns were addressed. My feet feel so much better in the pair of shoes I bought. I was wondering if another pair might be a little better. They offered me a honest answer.
Response from KURU FootwearJul 1, 2026
Thank you so much for sharing your experience! We're thrilled to hear that our GURU team was able to answer your questions promptly and stick with you until all of your concerns were addressed. Finding the right pair is important, and we're always happy to provide honest recommendations based on your needs. It's even better to hear that your feet are feeling so much better in your KURUs! Thank you for trusting us with your foot health, and we hope you continue to enjoy your shoes for many miles to come.
Lynneh
Photo of sneaker on site did not .watch what was received. Had first spoken with one of specialists to reference products on site. Not a random purchase. Once I had product, expressed deep concern, the situation was resolved.
Response from KURU FootwearJul 1, 2026
Thank you for taking the time to share your experience. We're sorry the shoes you received didn't match what you were expecting based on the photos and the conversation you had before purchasing. We understand how disappointing that can be, especially after taking the time to speak with one of our GURUs beforehand. We're glad you reached out and gave us the opportunity to address your concerns, and we're happy we were able to find a resolution that worked for you. Thank you for your patience and for giving us the chance to make things right!
Shelley G.
Leo was the best, proactive communication, a quick resolution to my shoe problem and very helpful. I really love this product, especially I used it in my work. Very reliable, fits well with my feet. My only recommended shoes for work.
Response from KURU FootwearJul 1, 2026
Thank you so much for your kind words! We're thrilled to hear that Leo provided proactive communication, a quick resolution, and such helpful support throughout your experience. We'll be sure to share your feedback with him! It's also wonderful to hear that you're loving your KURUs for work. Knowing they're reliable, fit your feet well, and have become your go-to work shoes means the world to us. Thank you for your support, and we hope they continue to keep you comfortable through many more workdays!
Francine B.
Customer service is excellent as well as your shoes
Response from KURU FootwearJun 29, 2026
Thank you so much! We're blushing. We're thrilled you're loving both our shoes and our GURU team. Thanks for taking the time to share the love!
JC H.
I emailed to correct an error on my shipping address. It was immediately acknowledged and corrected giving me trust and security. Thank you.
Response from KURU FootwearJun 29, 2026
Thank you for sharing! We're so glad our GURU team could get your shipping address fixed in a snap. Nothing beats a quick save, and we're thrilled we could give you that extra peace of mind!
Cynthia
I had an issue with my shoe. I shared my concerns in an email about a ripped hole where the shoe lace belongs. I got a quick response asking for more info to help. When I shared photos, I got an immediate response on how Kuru will fix the problem, which replaced my shoes, without having the hassle of returning my old ones. This was 100% to my satisfaction. Kuru has the best customer service. Thank you.
Response from KURU FootwearJun 29, 2026
Thank you for sharing your experience! We're so glad our GURU team could stitch together a solution that left you smiling. Knowing we could make the warranty process quick, easy, and hassle-free means the world to us. Thanks for letting us put our best foot forward!
