KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Deborah
Call answered quickly. Understood and answered my questions and helped set up a return.
Response from KURU FootwearJul 10, 2026
Thank you for your kind words! We're so glad our team was able to answer your call quickly, address your questions, and help get your return set up smoothly. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your experience.
peggy S.
I sent an email with several points - each one was addressed. It was determined that my shoes had a manufacturer defect & theyre going to be replaced. I even get to keep the original pair!
Response from KURU FootwearJul 10, 2026
Thank you for the update! We're so glad we were able to review your concerns, address each of your questions, and determine that your shoes had a manufacturing defect. We're happy to hear that a replacement is on the way and that we could find a solution that works for you. We truly appreciate your patience throughout the process and hope your new pair provides the comfort and support you're looking for!
Rob
Well, for a start, the shoes are great, and they do actually help, or at least they did for me. I purchased some for my brother's birthday. The package got lost in transit, and they are sending another pair without question. I like that.
Response from KURU FootwearJul 9, 2026
Thank you so much for your kind words! We're thrilled to hear our shoes have been helping you and that you've had a positive experience with our customer service team as well. We're also sorry your brother's birthday gift was lost in transit, but we're glad we could quickly get a replacement pair on the way for you. We know how important those special occasions are, and we're always happy to help when unexpected shipping issues arise. Thank you for your support and for choosing KURU for both yourself and your brother!
Norma S.
Mindee was great helped best she could.
Response from KURU FootwearJul 9, 2026
Thank you for your review! We're so glad to hear Mindee was able to help and provide support for your situation. We'll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her efforts and thank you for choosing KURU!
Sylvia S.
The time of feedback with my question on how to keep sandals smelling fresh. Great customer service and great quality product. I love my momentum sandals.
Response from KURU FootwearJul 9, 2026
Thank you so much for your kind words! We're thrilled to hear you've had a great experience with our customer service team and that we could help with keeping your sandals fresh. It's wonderful to know you're loving your MOMENTUM sandals and enjoying the quality of the product. We truly appreciate your support and thank you for being part of the KURU family!
customer
This company makes a great product, and they stand behind it. Their shoes help keep me moving with my foot issues. It's also easy to return and exchange until you find the pair that works for you.
Response from KURU FootwearJul 8, 2026
Thank you so much for your kind words! We're thrilled to hear our shoes are helping keep you moving and supporting you through your foot concerns. Finding the right fit can make all the difference, and we're glad our return and exchange process made it easy to find the pair that works best for you. We truly appreciate your support and are honored to be part of your journey to happier, healthier feet. Thank you for being part of the KURU family!
Jon B.
Young lady spoke excellent English and was very cheerful
Response from KURU FootwearJul 8, 2026
Thank you for your kind review! We're so glad to hear you had a positive experience with our GURU team member and that her cheerful, helpful service made an impression. We truly appreciate you taking the time to share your feedback and thank you for choosing KURU!
Sheree D.
Your customer service has been outstanding. You have attended to my questions immediately every time I reach out. And your return policy is stellar. I can tell this is a well-being company by people who care I love the hiking shoes that I purchased from you. They are super comfortable and so sturdy and well-made.
Response from KURU FootwearJul 8, 2026
We're thrilled to hear you've had such positive experiences with our GURU team and that we've been able to answer your questions quickly and make the return process easy. It means so much to hear that you can feel the care behind our company. We truly do strive to put our customers' well-being first, and feedback like yours makes our day. We're also delighted that you're loving your hiking shoes and finding them comfortable, sturdy, and well made. Thank you for being part of the KURU family and for taking the time to share your experience!
