KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear Reviews | Read Customer Reviews of kurufootwear.com

KURU Footwear reviews

Showing 24 reviews with 4 stars · Clear filters

Stella
Mar 17, 2026
You demo lots of interest in your…
You demo lots of interest in your customer's actual kuru-shoe experience, rather than blabbing like you already know. You offer some knowledgable, (seemingly podiatric) guidance re: foot-pain sources & solutions. Your free return/exchange policy is quite intelligent about foot pain & shoes: trying different ones is often the only way to find answers.
Response from KURU FootwearMar 17, 2026
Thank you so much for the thoughtful feedback! We truly believe every person’s feet and experiences are different, so taking the time to listen and help troubleshoot is really important to us. We’re glad the guidance felt helpful and that our return and exchange policy makes it easier to try what works best for you. Finding the right fit and support can sometimes take a little experimenting, and we’re always happy to help along the way.
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Jennifer
Mar 16, 2026
The chat was very effective
The chat was very effective. She gave me a few things to try because I just bought my sandals & they are squeaky.
Response from KURU FootwearMar 17, 2026
We’re so glad to hear the chat was helpful! 😊 Squeaky shoes can definitely be a annoying, but it’s great that our GURU was able to share a few things to try. Hopefully one of those tips does the trick and you’ll be enjoying your new sandals in peaceful, squeak-free comfort in no time!
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Cris
Mar 9, 2026
Mi experiencia dejó de ser perfecta
Mi experiencia dejó de ser perfecta, yo respeto a la compañía como a todo el staff, representantes que me han apoyado con mi sueño de ganar en la rifa de los viernes, pero hase 15 días un representante, me dijo que mi historia había tocado su corazón como para mentirme que la rifa pueda ser verdad, que ya había sufrido demasiado como para creer que voy a ganar unos tenis y más si no realizo compras. Sentí un dolor en mi pecho, no se si fue por tener eso sueños de niña que no me dejaban ver la realidad, al día de hoy no se si creer o no creer.mis sentimientos se quedaron en el limbo. Solo dejo un gracias, por si es verdad o falso. Bendiciones 🙌
Response from KURU FootwearMar 9, 2026
¡Hola! 💚🖤 Lamentamos mucho la confusión y sentimos que tu experiencia no haya sido perfecta. Gracias de corazón por compartir tus sentimientos y por todo tu apoyo a nuestro equipo y a nuestros sorteos. Significa muchísimo para nosotros. Para aclarar un poquito, nunca es necesario hacer una compra para participar en nuestros sorteos. Aunque ya no realizamos el sorteo semanal de los viernes, seguimos regalando premios durante todo el año. Solo necesitas crear una cuenta y suscribirte a nuestro boletín para mantenerte automáticamente en los próximos sorteos. Hemos solicitado un poco más de información, como tu correo electrónico, a través de Trustpilot para poder ayudarte mejor. También puedes escribirnos directamente a [email protected] , y con mucho gusto podemos platicar contigo, asegurarnos de que estés correctamente inscrito, y aclarar cualquier duda. ¡Queremos que tus sueños de sorteo se mantengan vivos!
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Glenda C.
Feb 14, 2026
Quick and proactive customer service
The customer service representative responded quickly & solved my problem
Response from KURU FootwearFeb 16, 2026
We love a happy ending around here! Thanks so much for the kind words, it truly means a lot to our team. We’re always here and cheering you on every step of the way
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Susan
Aug 6, 2025
Shoes are great
Shoes are great, communication was great! Appreciate the email explaining tariffs impact on shipping and availability
Response from KURU FootwearAug 7, 2025
We're so happy to help keep things transparent. We're doing our best to keep things consistent throughout these changing times. Thank you so much for choosing KURU!
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Christine O.
Aug 5, 2025
Shoe sizes are NOT consistant
I have the flex sneakers. They are FABULOUS! LIFE CHANGING! ordered other shoes in the same size - some are too big & some are too small. Just tried again with a new shoe. We shall see
Response from KURU FootwearAug 5, 2025
We’re thrilled the Flex are life-changing for you—what an amazing win! 🎉 Sizing can vary a bit between styles, but we’re crossing our fingers the new pair fits just right. If it doesn’t, we’ll absolutely work with you to get the right size as quickly as possible! 💚
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Annik D.
Nov 21, 2024
Not for me
Kuru shoes are not good for my knees. The shoes made me walk wobbly. I called them and they finally gave me a full refund. Good customer service.
Response from KURU FootwearNov 22, 2024
We’re truly sorry to hear about your experience and the issues you’ve faced. We’ve reached out to you via email to resolve this problem for you right away. Please check your inbox, and don’t hesitate to let us know if there’s anything else we can do to assist you.
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Michelle
Nov 1, 2024
Wrong size sandals received
Response time was appropriate. Staff was friendly and helpful.
Response from KURU FootwearNov 4, 2024
I'm so happy we could help. Thank you for giving our shoes a shot!
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