KURU FootwearReviews of kurufootwear.com

Response from KURU FootwearMar 13, 2026

Thank you for sharing your feedback, and we completely understand your frustration that this pair didn’t work out as you’d hoped. It’s disappointing when a shoe doesn’t meet expectations, especially after hearing positive recommendations. For your convenience, we’ve already provided a free, prepaid return label for this order. If you’d like to send the shoes back to us, we’ll process your refund as soon as they arrive. We want to make this as easy as possible so you can move forward with shoes that truly works for you.

Response from KURU FootwearFeb 6, 2026

Whew, that’s a lot of feelings so let’s unpack it calmly. We advertise globally because while we’re online-only, we ship worldwide, including Georgia 🇬🇪. No physical shop doesn’t mean no customers there. Second, the ad thing: funny enough, blocking + interacting (commenting, reacting, rage-watching ) actually tells the algorithm “show me MORE of this.” The fastest way to make ads disappear is: Don’t interact with them at all Block or hide the ad on each platform individually Blocking on YouTube won’t stop ads on Facebook, Instagram, Google, TikTok, or anywhere else. Sadly, the algorithm gods require multiple sacrifices. As for the scam accusation: nah. We’re very real, with hundreds of thousands of customers. You can see unfiltered reviews, good and bad, on Trustpilot, Yelp, and our website. Scams usually don’t leave a paper trail that big. We’re genuinely sorry the ads are annoying you. Truly. If you ever do want to try the shoes, we’d love that. If not, no hard feelings at all, we hope you find footwear you love and that your feeds finally know peace

Response from KURU FootwearFeb 4, 2026

Good morning! I’m so sorry for the confusion and for the frustration this caused. I can understand how stressful it feels when you’re worried you might be stuck with shoes that don’t work for you. We just opened about 10 minutes ago, and the emails you sent came in overnight, so we hadn’t had a chance to respond yet. That said, we’re here now and we absolutely want to help get this sorted. We truly want you to be comfortable in the right shoes, and we’ll do everything we can to help you out. You’re right that the ATOM is a final sale item. It’s marked with a bright green Final Sale badge on the product page and again at checkout - we're doing our very best to make sure there are no surprises. That said, we hear you, especially since the size wasn’t right. I’m happy to make a one-time exception for you and get that exchange set up, and I’ll be replying directly to your email shortly with next steps. Please keep an eye on your inbox so we can get this sorted and make sure you’re not stuck with shoes you can’t wear.

Response from KURU FootwearJan 12, 2026

We’re really sorry to hear how frustrated you’re feeling, and we understand how disappointing it is when a product doesn’t meet expectations. We were unable to find any previous correspondence from you reaching out to us for help or to explore a solution. Your shoes were purchased in June, and while our warranty covers manufacturing defects for six months, that coverage period ended in December. That said, we truly do want you to be happy with your KURU experience. I will be reaching out to you directly, so please keep an eye on your email inbox and we will do our best to make this right.

Response from KURU FootwearDec 15, 2025

We totally understand the frustration here. Surprise fees are never fun, especially when you are already excited about new shoes. Just to clarify though, those import and customs fees are set and collected by Canada, not by KURU or FedEx on our behalf. We do our best to be transparent, and our shipping policy does note that any customs, duties, or import fees are the responsibility of the customer once the order crosses the border. That said, we truly appreciate you sharing your experience so other Canadian customers can go in with eyes wide open. We know it can be a big extra cost, and we are always passing this feedback along. We are grateful you gave KURU a try, even if the fees put a damper on things.

Response from KURU FootwearOct 15, 2025

Oh no, this is absolutely not the kind of experience we want you to have. Our inboxes have been running smoothly for quite some time now, so I would really love the chance to look into what went wrong here. Since your review was left anonymously, I wasn’t able to locate your order, but I’ve requested more information through Trustpilot so I can dig in and make sure this gets sorted properly. For reference, our orders typically take around 6 to 8 days for delivery within the USA, and up to 20 days on average for international shipments, but that also varies based on customs ports. While we do provide tracking numbers, we don’t have a system that automatically alerts us if a package stalls or gets lost in transit, so I’m genuinely glad you reached out. From your update, it looks like a refund was issued, and that can take a few business days to show up on your statement. It’s true that reviews sometimes highlight the rough moments like lost packages or defects, since those tend to motivate people to post. But rest assured, we stand firmly behind our products and always make it right when things go sideways. Thousands of orders leave our warehouses every day, and the number of issues is a tiny fraction of the whole picture. Hopefully, you’ve also seen our replies and can tell how seriously we take care of our customers. I’m looking forward to connecting with you directly to make sure this gets resolved.

Response from KURU FootwearSep 22, 2025

Thank you for sharing your experience with us. I can understand how frustrating it must have been to have the soles come apart after just a few days of use, especially with the demands of your work as a chef. That’s not the experience we want for you, and I’m truly sorry for the disappointment. I looked into this for you, and I see the return for your order was processed smoothly. What wasn’t refunded originally was a total of $11.35. This included $5.35 for the extended 60-day trial you added at checkout (a service rather than a product, so normally non-refundable), as well as $6.00 for selecting a FedEx printable shipping label. We do offer FREE returns when customers choose the Happy Returns QR code option via UPS, but FedEx labels do carry that fee. That said, I’ve gone ahead and made a one-time exception and issued a refund for the full $11.35. For future reference, the extended trial allows 60 days to try out your shoes instead of the standard 45, and our free Happy Returns option is always available for returns. In addition, the soles should absolutely not be peeling after only a few days of wear. That’s considered a defect, and our warranty covers issues like this for 6 months—we would have been happy to replace those shoes at no cost under that policy. We truly appreciate your feedback and will use it to improve both our quality control and our service.

Response from KURU FootwearSep 16, 2025

We’re truly sorry to hear about the experience you’ve had with your shoes. We completely understand how frustrating it must be when a pair doesn’t hold up as expected. We do have a warranty policy that covers defects for 6 months, but since your purchase was in January—about 9 months ago—you were offered the $25 credit instead of a full replacement. That said, I’d be more than happy to personally discuss this with you and see what else can be done to resolve the problem more satisfactorily. Currently, I don’t have enough information to locate your account. I’ve requested details through Trustpilot, but you’re also welcome to email me directly at [email protected] , and I’ll personally reply. UPDATE 9/17/25: Please check your email inbox as we've contacted you to resolve this problem directly. Thank you so much!