KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 776 reviews with 5 stars · Clear filters
Kathleen T.
My order was delayed/lost, and customer service responded promptly and made sure my order was resent. I have my order now!
Response from KURU FootwearJul 20, 2026
Thank you for sharing your experience! We know how frustrating it can be when an order doesn't arrive as expected, and we're glad our team was able to step in quickly and get a replacement sent your way. We appreciate your patience and hope you enjoy your new KURUs!
susan W.
Customer Service was beyond my expectations. They took the time with both patience and professionalism to understand my reasons for calling. They actually stayed on the line to insure I received their email with what I needed
Response from KURU FootwearJul 20, 2026
Thank you for your wonderful feedback! We're thrilled to hear our GURU team exceeded your expectations. Taking the time to listen, provide patient and professional support, and make sure you had everything you needed before ending the call is exactly the experience we strive to provide. We truly appreciate you sharing your experience and hope you continue to enjoy your KURUs!
Kenia V.
Quickly and efficiently in the help that I need it.
Response from KURU FootwearJul 20, 2026
Thank you for your feedback! We're so glad our GURU team was able to provide the help you needed quickly and efficiently. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!
Jim
Emily was professional, easy to talk to and friendly. She handled my concern quickly and satisfactorily.
Response from KURU FootwearJul 20, 2026
Thank you for your kind words! We're so happy to hear Emily provided friendly, professional service and was able to resolve your concern quickly. We'll be sure to share your feedback with her. Thank you for choosing KURU, and we hope you continue to enjoy every step!
Ana G.
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me feel like I may have to jump through hoops to find the correct fedex for my returns.
Response from KURU FootwearJul 20, 2026
Thank you for sharing your experience! We're so glad to hear your GURU was able to provide clear communication, helpful guidance, and make your return process feel simple and stress-free. We appreciate you giving us the opportunity to improve after your previous experience, and we're happy your most recent interaction was a much smoother one. We'll be sure to share your kind words with our team, and we hope we can continue to provide the support you deserve!
Dawn
My experience went well today. I had a prompt response. And that resulted with me getting the help I needed.
Response from KURU FootwearJul 20, 2026
Thank you for taking the time to share your experience! We're so glad to hear you received a prompt response and the help you needed. Providing quick, thoughtful support is what our GURU team strives for every day. We truly appreciate your feedback and hope you continue to enjoy your KURUs!
Bridget A.
Being on my eighth pair of KURU shoes, I recently had an issue with my newest pair. Von, my customer service representative, was knowledgeable, answered all of my questions thoroughly, and walked me through the warranty process. I did run into a problem uploading my photos through the link, but Caren from the chat team stepped in and took care of everything on her end. The entire process took less than 15 minutes, and that means a lot because everyone’s time is valuable. Excellent customer service from start to finish! Update: I received my replacement shoes, and I’m back to walking on cloud nine! Thank you for standing behind your products and making the warranty process so easy. This level of customer service is exactly why I’ll keep coming back. I’ll definitely be ordering my 9th pair in a few months. Thank you again!
Response from KURU FootwearJul 20, 2026
Thank you for being such a loyal member of the KURU family! Eight pairs is an incredible compliment, and we're so grateful for your continued support. While we're sorry your newest pair had an issue, we're delighted to hear that Von and Caren made the warranty process smooth and efficient. We'll be sure to share your kind words with both of them. Thank you for taking the time to recognize their efforts, and we hope your replacement pair has you back to comfortable steps in no time!
Kimberly
I’ve been happily purchasing Kurus for over 6 years now and there is no other shoe company as good as Kuru:) Their products are quality and last for years and Kuru customer service is top notch! 🇺🇸🥰🙌
Response from KURU FootwearJul 20, 2026
Thank you for being part of the KURU family for over six years! It means so much to know you've continued to choose us year after year. We're thrilled our shoes have delivered the quality and comfort you've come to expect, and that our GURU team has been there to provide top-notch service along the way. We truly appreciate your loyalty and look forward to keeping you comfortable for many more years to come!
