KTS Pooled Trust Reviews | Read Customer Reviews of ktstrust.org

KTS Pooled TrustReviews of ktstrust.org

4.9206 reviews
Physical Aids
3011 Ave K, Brooklyn, New York

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KTS Pooled Trust

About KTS Pooled Trust

KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes.With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers.Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal.KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families.Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.

KTS Pooled Trust (ktstrust.org) has 206 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: ktstrust.org
Website: ktstrust.org
Category: Physical Aids
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KTS Pooled Trust reviews

206 approved reviews, newest moderated first

Michael S.
Mar 18, 2026
KTS's Performance
I’ve had a great experience with KTS Pooled Trust. Tanya and her team have been absolutely paramount in helping me over the years, especially while I was caring for my parents. Their professionalism, responsiveness, and genuine compassion made a difficult time much easier to manage. I truly appreciate their support and highly recommend them to anyone in need of these services.
Response from KTS Pooled TrustApr 12, 2026
We're so glad Tanya and the team could be there for you while you were caring for your parents, Michael. We know how difficult that time must have been, and knowing that our professionalism, responsiveness, and compassion helped make things more manageable means everything to us. We truly appreciate your kind words and your recommendation.
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geriplanneroutlook.com
Mar 18, 2026
Geratric Care Manager…
As a professional Geratric Care Manager KTS has become my preferred "go to" pool trust" for my clients. Staff is responsive; friendly and accomodating. Client feed back also reflects my experience. Hector P.
Response from KTS Pooled TrustApr 12, 2026
We're honored that you trust us with your clients, Hector. Knowing that as a Geriatric Care Manager you've made us your go-to pooled trust says a lot, and we're glad both you and your clients have had positive experiences with our responsive and accommodating staff. We really appreciate that.
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Big R.
Mar 16, 2026
Carlos was a great help in onboarding…
Carlos was a great help in onboarding us into the program. Payments made to differing vendors was made with ease and efficiency!
Response from KTS Pooled TrustMar 17, 2026
That's wonderful to hear. Carlos really is great at making the onboarding process smooth, and we're glad the payments to your vendors have been handled efficiently. We appreciate you sharing that.
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Rachael D.
Mar 16, 2026
excellent prompt service…
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they answered any questions clearly and promptly, helped guide me when I was confused, and helped me maximize my Medicaid benefits.
Response from KTS Pooled TrustMar 17, 2026
We're so glad we've been able to support you over the past five years. It's great to hear that the portal has been easy to use and that our team has been able to answer your questions clearly and guide you through the process. Helping you maximize your Medicaid benefits is exactly what we're here for, and we really appreciate you sharing your experience.
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Patricia B.
Mar 15, 2026
Former client
I was directed to KTS Pooled Trust by my Mother's medical social worker. We set up an account for her. All was going well. Unfortunately, my Mother had to transition to a long term care facility and we know longer needed the account. I was very happy at how easy it was to cancel the account. It was a hard time and the ease in which we were able to deal with her account with KTS was really appreciated.
Response from KTS Pooled TrustMar 17, 2026
We're really sorry to hear about your mother's transition to long term care. We know how difficult that time must have been for you and your family. We're glad we could make closing the account as easy and stress-free as possible during such a challenging period. That truly means a lot to us.
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Joseph D.
Mar 13, 2026
Fast and accurate
Fast and accurate
Response from KTS Pooled TrustMar 17, 2026
We appreciate that, Joseph. Fast and accurate is exactly what we strive for.
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Ned R.
Mar 13, 2026
Highly efficient disbursement processing
KTS processes my disbursement request each month promptly and payee receives funds within 1-2 days. Always top notch service; never an issue with deposits or disbursements. In working with them for 2+ years, I've only had to call CS once and that was a very positive experience too.
Response from KTS Pooled TrustMar 17, 2026
We're really glad everything has run so smoothly for you over the past two years, Ned. Knowing that your disbursements are processed promptly and that you've rarely needed to reach out says a lot, and we appreciate that the one time you did call, it was a positive experience. Your trust means a lot to us.
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James B.
Mar 12, 2026
At the start of the process
At the start of the process, it was a little confusing, we had never heard about a pool trust. We did our research to better understand what a pool trust was. A friend suggest KTS for our needs, working with KTS has been a pleasure so far. Any time we had a question the staff was very receptive to our needs and assisted us. I would recommend KTS to a friend.
Response from KTS Pooled TrustMar 17, 2026
We're glad your friend pointed you in our direction, James. We know the pooled trust concept can be confusing at first, especially if it's something you've never encountered before. We're really happy to hear that our staff has been receptive and helpful whenever you've had questions. It means a lot that you'd recommend us to others.
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