John
The last time I spoke with an agent
The last time I spoke with an agent, she was very impatient with me. I had to litterally asked her to be patient. It took her a while to stop and listen to understand what I was asking.
Response from KTS Pooled TrustJun 9, 2026
We sincerely apologize for the experience you described. At KTS Pooled Trust, patience, attentiveness, and genuine care for every member are standards we hold our team to, and what you encountered falls short of what we expect and what our members deserve. We were unable to locate your account in our system based on this review, and we truly want to understand what happened and make it right. I personally invite you to reach out to me directly so I can look into this further. Sam Schwartz, CEO [email protected] We take every piece of feedback seriously, and your experience matters to us. Please don't hesitate to reach out, we'd love the opportunity to address this and ensure it doesn't happen again.