Unsatisfied C.
Would not recommend.
Would not recommend. Overall, I wouldn’t use this service again or recommend to family and friends. If I could go back, I would have used a different company, especially considering how much I paid for my custom piece. My experience started out great. They told me everything I wanted to hear at first, which is why I paid their service deposit and began working with them. I had been working with them for an expedited custom piece, but the service definitely slowed after I put my deposit down. Eventhough their response time slowed, they assured me they could complete the project within my time frame (come to find out eventually that this was not the case). They also did not disclose a lot of the potential risks involved in the process and promised delivery dates that they should not have promised. Ultimately, I did not receive the jewelry in time for a planned proposal which just completely ruined the whole thing, and led to a lot of financial and emotional hardships during a time that should have been exciting and filled with joy. If you are going to work with them, make sure you have plenty of time, because they won’t take any responsibility for not having your jewelry to you on time. I definitely will not use again, but if you decide to then just make sure you don’t pay for an expedited service, and don’t expect to receive your jewelry even by a confirmed delivery date.
Response from Krikawa Jewelry DesignsMar 30, 2019
Hi! I researched your project so I could understand what went wrong! :( I discovered that we made the ring in record time (under two weeks, when our rush is guaranteed in 4), and it was even done a day early, but that FedEx experienced a delay and did not deliver overnight. I'm not sure if it was weather or time of year (right before Christmas), but LeCarie said she worked tirelessly, even from home, trying to redirect the package, but was unable to get the ring to you on time. I realize that waiving your rush fee, even though it was FedEx that had the delay, didn't bring your ring to you on time. Our staff bends over backwards to meet deadlines, but I can see that not receiving the ring as needed caused you an enormous amount of sadness and disappointment. Please contact me directly and I'll see if I can provide something that will delight you and leave you with a little something to bring a smile to your face. Warmly, Lisa Krikawa lisakrikawa at krikawa dot com.