Kpop Usa OnlineReviews of kpopusaonline.com

Purchased my item in February, received it just yesterday. Whole point of ordering from KpopUSA was because the description says a matching member pc comes with it's corresponding member plush. I received a completely different pc than expected. Submitted a claim (along with photos and an unboxing vid) and am now waiting for someone to get back to me. Seeing how most of the reviews here are pretty bad, I'm going to assume the shop will blame the customer? And yes, I had to open the package, otherwise how else was I going to find out they sent me the wrong pc to begin with. Wondering how they will resolve this issue. We'll see.

I live in Las Vegas. I've made about three orders after the past few months. I picked up 1 in person at the Las Vegas location and had the other two delivered by US mail. As far as mailed items, the handling time is a bit longer than I would expect about 3-5 business days from release date but again it is not so bad that it would prevent me from ordering again. This is a reliable place because I know I will get my items and I always have the option to pick up. It is my first place I go to for preorder albums. Update 10/6/23: I have to reduce the number of stars for this store. I've ordered now several times in 2023 and the handling times are getting worse every order. I pre-ordered an item directly from Korea and received it 3 weeks ago. I ordered the same item at the same time I placed my korean order (to have a duplicate of it) from kpopusa store and they still haven't shipped yet. Also in 2023, they took away the option to do local pick up.

I've ordered through their website several times. Last time a poster arrived damaged in the box, and they refused to refund it even though I took the time to take photos. The excuse was lack of evidence because I didn't provide an unboxing video, which I don't do because I'm not a YouTuber. In addition, the shipping is usually extremely slow, as is their costumes service. I will not be ordering here again

i ordered a lightstick and it wouldn’t turn on, i tried everything including switching out the batteries for new ones at least 10 times, i contacted them via email about my problem and it took them several days to get back to me, they told me to try holding the on button down and i told them i already had done that, it took them almost a week to reply again. i kept going back and forth with them about how to fix my lightstick, i didn’t want a refund, just a replacement. i spent $70 on this lightstick and i wanted it to AT LEAST work. they then sent me an email saying that they couldn’t issue a refund or a replacement after 7 days of my order being delivered DESPITE me contacting them immediately after it arrived. it took so long for them to respond to my emails that now im stuck with a broken lightstick. i’ve never ordered from them before this, but ill never order from them again.