Kpop Usa OnlineReviews of kpopusaonline.com

I preordered the Cortis color outside the lines ball ver. album and it took a few months but was worth the wait! I called customer service at one point because it was my first time ordering and I wasn't sure why it was taking so long, but they were very nice and helpful.

Was a bit wary about buying from them after reading all the negative reviews, but so glad I took a chance. Very impressed! My item shipped within a couple of days and it arrived in under five. It was well packed, factory-sealed as described and arrived in pristine condition. The price was much less than the MRP and since it is now out-of-production, I was very happy to find it.

placed an order; charged my credit card; never heard from them. Attempted emailing support and calling them repeatedly ut nobody answered

I had place a order on kpop USA and later my debit card information was stolen and used. I had to contact my bank to file a claim.

Purchased my item in February, received it just yesterday. Whole point of ordering from KpopUSA was because the description says a matching member pc comes with it's corresponding member plush. I received a completely different pc than expected. Submitted a claim (along with photos and an unboxing vid) and am now waiting for someone to get back to me. Seeing how most of the reviews here are pretty bad, I'm going to assume the shop will blame the customer? And yes, I had to open the package, otherwise how else was I going to find out they sent me the wrong pc to begin with. Wondering how they will resolve this issue. We'll see.

They sent me the wrong item, and when I contacted customer service about this they refused to provide me a refund or exchange it for the actual item due to the fact that 'I had already opened the packaging'. Instead I can have the $0.50 difference between items, despite this being completely their mistake. Hope saving that $20 by screwing me over was worth it! Never buying from here again.

I live in Las Vegas. I've made about three orders after the past few months. I picked up 1 in person at the Las Vegas location and had the other two delivered by US mail. As far as mailed items, the handling time is a bit longer than I would expect about 3-5 business days from release date but again it is not so bad that it would prevent me from ordering again. This is a reliable place because I know I will get my items and I always have the option to pick up. It is my first place I go to for preorder albums. Update 10/6/23: I have to reduce the number of stars for this store. I've ordered now several times in 2023 and the handling times are getting worse every order. I pre-ordered an item directly from Korea and received it 3 weeks ago. I ordered the same item at the same time I placed my korean order (to have a duplicate of it) from kpopusa store and they still haven't shipped yet. Also in 2023, they took away the option to do local pick up.

An order that was placed in January is still not received. I was told to contact the USPS to file a claim. Upon doing so, it stated that a "label was created" and not yet shipped. So, I called KPOP USA to let them know. I have been dealing with this for over a year. Today, I was informed that the "person who was working on my order" is no longer employed with them and there is nothing they can do. This is beyond comical. I will be seeking legal advice. My order totaled $354.24. Unreal. I will be contacting the BBB as well. A lot of little girls and teenage fans are being bamboozled by these crooks. Very sad situation. PLEASE LOOK ELSEWHERE TO PURCHASE YOUR ALBUMS. Awful.