Kpop Usa OnlineReviews of kpopusaonline.com

placed an order; charged my credit card; never heard from them. Attempted emailing support and calling them repeatedly ut nobody answered

I had place a order on kpop USA and later my debit card information was stolen and used. I had to contact my bank to file a claim.

They sent me the wrong item, and when I contacted customer service about this they refused to provide me a refund or exchange it for the actual item due to the fact that 'I had already opened the packaging'. Instead I can have the $0.50 difference between items, despite this being completely their mistake. Hope saving that $20 by screwing me over was worth it! Never buying from here again.

An order that was placed in January is still not received. I was told to contact the USPS to file a claim. Upon doing so, it stated that a "label was created" and not yet shipped. So, I called KPOP USA to let them know. I have been dealing with this for over a year. Today, I was informed that the "person who was working on my order" is no longer employed with them and there is nothing they can do. This is beyond comical. I will be seeking legal advice. My order totaled $354.24. Unreal. I will be contacting the BBB as well. A lot of little girls and teenage fans are being bamboozled by these crooks. Very sad situation. PLEASE LOOK ELSEWHERE TO PURCHASE YOUR ALBUMS. Awful.

Their customer service is absolutely horrible. I wasn't given any updates about my package except for one email, it took an incredible long time to ship out, and my parents couldn't even track the package. The box was in horrible condition when it arrived at my house and my album was damaged. I will NEVER order anything from this site again.

Store is suspicious. Many items being sold as official but they are not. In violation of copyright infringement. No photos or video allowed in store. Staff are aggressive.

Bought from them three times. Always received my order until the second order (third order was a preorder and it arrived quickly). My second order was my most expensive order from them. I ordered it during corvid and they were having a fulfilment shortage so I didn’t think too much about having to wait longer then usual. Months go by and they never shipped out my order. Called them a lot of times to ask for updates about my order but they always give me the same response “give us time and we will contact you as soon as our system loads up”. They never called me back and each time I called them back instead. It’s been about 11 months since then and never received my items and never got a call back. They have horrible customer service. Don’t buy from them and I encourage anyone who comes across this review to research their unhappy customers. This store refuses to accept their wrongdoings and mistakes. Don’t take the risk that I took and risk losing your hard earned money.

Horrible customer service , horrible policies . My orders were placed on hold due to an album being delayed . I received no communication until I called about it. The customer service rep put me on hold for 15 min to check my status and then hung up without ever getting back on the phone . I had to call back another 2 times to finally speak to someone about my order . I had to cancel the album that was delaying the processing of my $260 purchase so I would get my items in time for Christmas . ( order was placed on Dec 1) my second order , all of the above happened again , this time I will not get my order in time for Christmas ( order placed on Dec 8 ) I even spoke to a manager with no resolution . I will be taking my business back to Amazon , where I actually get everything I order and receive daily communications around the status of my orders .