Chrissy Rudderow M.
DO NOT ORDER FROM THIS COMPANY
I ordered 13 yards of fabric that said it was gray/blue. When it arrived it was brown/green. I called and was told I could return. I shipped it back and it was signed for by a Kovi employee on March 8th 2016. Credit card was never refunded. Started calling April 21st and Dirk was looking into it. I had to call back for 5 days and was finally told that too much time had passed for a credit card refund so they were mailing me a check. Dirk confirmed my address and said I should receive in 3-4 days. I waited until May 3rd and had to call again , still no check. Dirk verified an incorrect address ? Then said he didn't know if the check was sent to that address?! I asked to speak to a manager and that's not possible. Only after my husband got involved did we find out that the company is in Hungry and Dirk is answering phones in New York. There is no one I can follow up with or talk to. On May 3rd Dirk said they were sending a check US postal service next day. It is now the 5th and Dirk won't answer the phone . I've left messages and haven't heard back. I'm waiting for $459!! They have had the fabric for 2 months now. Please do not order. We need to get attorney to handle this.