KOVI FabricsKOVI Fabrics features over 20,000 of the highest quality designer upholstery fabrics, microfibers, faux leathers, and vinyls at direct prices. KOVI is confident that you will find our fabrics to be an exceptional value, offering tremendous commercial quality that is frequently only available in fabrics at much higher prices.
KOVI Fabrics (kovifabrics.com) has 346 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Nicole
Just awful. Ordered samples that never arrived. Then tried to contact customer service to find out what happened. Customer Service is basically non-existent. It's a voicemail box and you never get a return call. Do yourself a favor and don't ever order from this company. I'm not even sure they really exist.
Mary D.
Ordered a swatch which was 4x4 inches even though the pattern is 12 inches across. The website says the swatches will encompass the entire pattern repeat. The colors worked so I ordered the fabric. When it came in, the dye lot was MUCH darker and did not work in my room. I called to return and was told to fill out a request online, which I did. The website said I would receive a call in 24-48 hours. Never heard from them. Over two weeks later, I was having a “chat” online with a rep and they left me waiting for 45 minutes with no response. Terrible company. Luckily I only ordered 3 yards of fabric but I intended to order other fabric. Now I will go to a legitimate site for my upholstery needs.
Jeannette C.
Kovi Fabrics is a company that does not honor its word. I have been given the run around from them about a fabric return. They sent me something that never matched the photo. The color was off. Never do business wth these people. I am stuck with fabric that can't be used for my project.
Meaghan S.
I have been trying to reach them for last 72 hours. Their system crashed when I placed my order and I couldn’t tell if the transaction went through. I have called upwards of 15 times and have the opinion that their “customer service” line doesnt exist and that they never answer their phones. I have left numerous messages saying this is time sensitive and I need a call back. I will never do business with them again.
Trish W.
Bait and switch - Kovi sent fabric that did NOT match the photo or description online. It took a ridiculous amount of time and complaint to get the order refunded. After being told that I would be reimbursed for the return postage, there was a repeat of their runaround routine. Eventually they told me they WON’T pay me back for returning their ‘mistake.’
Estee W.
Kovi fabric is not a real company even though I got my money back. They do not have any inventory. a poor estimate when orders are being delivered. One man dirk customer service. If that’s really his name. No real offices a mail order box in several residential areas. If you have a project you want done go to a real company. Decorators best Kravet zarrins joes anyone but kovi pay more but get your fabric.
Ellen
I ordered a few samples, I tried to order my choice the day I received samples but it was already out of stock. So I chose a similar one and ordered it-says ships 5-10 days. I wait 2 weeks and nothing comes so I call and inquire online. Then I am told it is out of stock. I had an upholsterer waiting for this fabric. Why not let the customer know immediately it is out of stock instead of wasting 2 weeks showing “in process” on my order status. I did receive a refund but this system is NOT customer friendly. So I guess if you get any fabric you are lucky...
WB
My fabric was never delivered, but they charged me for it. Customer service was awful and did not help.
