KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryDec 26, 2025

Thank you so much for taking the time to share your experience with us! 🌟 We sincerely apologize again for the missing part when your earrings first arrived, and we truly appreciate your patience while we resolved the issue. We’re glad we could quickly make things right for you. It’s wonderful to hear that you loved the earrings and the gift box and bag — we design them especially to be perfect for gifting. Thank you for your understanding and support. We hope to serve you again soon! Best regards, Kosiner Jewelry Customer Service Team

Response from KosinerjewelryNov 4, 2025

Dear mitchpatjack, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We would like to clarify that we stand firmly behind the quality and authenticity of our materials. All our sterling silver pieces are crafted using 925 silver and come from trusted and certified suppliers. If you still have any doubts regarding the material, we sincerely encourage you to have the jewelry examined by any licensed jewelry appraisal or testing agency in your area. Should the results indicate that the item is not S925 silver, we guarantee to provide you with a full refund immediately, without hesitation. Customer trust means everything to us, and we are committed to making this right. To assist you further and locate your order details, could you please share your order number with us? Please feel free to contact our support team ：[email protected] so we can assist you further. Thank you, Kosiner Jewelry Customer Support Team

Response from KosinerjewelryNov 4, 2025

Dear Klaudia, Thank you for sharing your feedback, and we are truly sorry to hear about the inconvenience you experienced. This is certainly not the experience we want for our customers. -After checking your case, we would like to clarify that a full refund was not only issued on October 13th, but the funds were successfully received in your account on October 14th. -We also sent two follow-up emails to confirm whether everything was resolved, but unfortunately, we did not receive a response. Our intention was never to cause frustration. The suggestion provided earlier was only to help avoid high return shipping and customs fees for you, not to refuse assistance. We sincerely apologize for the misunderstanding and any stress this may have caused. Customer satisfaction is very important to us, and we appreciate your feedback as it helps us improve. If you have still not received your refund or need further support, please feel free to share your order number or contact us directly — we’re here to help. Thank you, Kosiner Jewelry Customer Support Team