KonnectedReviews of konnected.io

Great Experience. Solved issue quickly

Installation was straightforward. Customization is where this product truly shines: direct integration into Home Assistant via custom ESPHome firmware solved an issue that other vendors were unable to touch.

Replaced older Gen 1 system with the new Pro and super easy to integrate with SmartThings. Customer service is always top notch!! Easy to install and set up taking about 4 hours to be up and Konnected!

Works as expected

The magnets are essentially worthless (I have low gauge sensor wires, but when you have 24 connections, there is a natural tendency for lift. The solution is to use a wire tie down to relieve rotational pressure. Others warned me - they were correct.

All, A heads up re support options, or lack of I have taken the equipment out and I am returning to the seller All was installed correctly as was pretty straightforward, however the alarm panel programming was not achievable I did log Konnected and Smart home to two separate accounts and Nate told me that, so thanks Pretty frustrating to say the least as that was all that was required Konnected Support, or lack of, should be called DisKonnected.... I sent in engineers installation plan and all I needed was some direction/guidance but the response was --- check on line or join Facebook as there are 1000's of alarms, yes, there are but a look would say select that option but that was too much effort I guess And after I sent more information was told don't mail us anymore as we will ignore you Or pay for an installer, if that the case the cost to buy a new smart system would be the better option instead of this? So if anyone is unlucky enough to have a problem, good luck Cheers

Prompt shipping and good quality product. Great product for turning old wired alarm system into a smart alarm. I got the Konnected alarm panel interface kit and connected it to my AVANTI XP alarm. It's working great (can arm/disarm remotly, can tell if/when/where intrusion occurred remotely. Easy to install and only one issue to resolve. If alarm is triggered (by dog), I can turn it off remotely but has to be reset by keypad before can be armed again on app. Still working on this issue and I must contact konnected help to see if they have a resolution. Overall, great service & Products.

I like the new buying experience