KonhillReviews of konhill.com

Response from KonhillJun 11, 2019

Hi We are so sorry to let you feel this way. Tiosebon amazon store belongs to our company as well. between our Amazon store with our official website which part is different could you please tell me make us be better? feel free to contact us. phone number: +13236750699 Email address: [email protected]

Response from KonhillMay 10, 2019

Hi, Catherine we so sorry to hear that from you. this is our return policy: https://tiosebon.com/pages/return-refund-plicy if you have any return concern please feel free contact with us. our email address is [email protected] our phone number is： +13236750699 thanks

Response from KonhillApr 15, 2019

Hi Patti We have contacted by email discussion the how to return that shoes you unwanted. but in the last email, you did not reply to me. I will send email to you again. let's find the best solution to figure out what should we fix this problem. thanks

Response from KonhillMar 26, 2019

Hi, Marilyn sorry for heard this. I do believe our colleague email you back already, also tell you how to return. about the return we do need some process, this all retail online company need to do. this is our return policy: https://tiosebon.com/pages/return-refund-plicy Customer's Responsibility: 1.Incorrect order(size of the item) If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. NOTE: The shoes are only returnable within 15 days of delivery. that is why you cost $8 to return. also if you have any concern pls feel free contact with us. our email address: [email protected] phone number: +13236750699

Response from KonhillMar 11, 2019

Hi Tonie I just checked your order, the shoes were delivered at March 9 and the postman put the shoes in your mailbox, have you check that already? if you did check the mailbox and the shoes still not there pls let me know, then I will contact the USPS office see what is going on with your package and give you the best solution. also, we send the email to you as well. thanks

Response from KonhillDec 12, 2018

Hi Mr.Chin Here is Hanna we have talked through the email and our facebook page. We try to contact with the post office also your country Malaysia post office. We so sorry about this thing happened, we will contact our post office again, see why this package took so long. we will try to find the best solution for you. will email soon. Best

Response from KonhillOct 8, 2018

Hi Carolyn We will email you ASAP to figure out this problem! Thanks

Response from KonhillSep 14, 2018

Hi Tina I just check your package, is still on the way now. As you know our shoe warehouse in the USA, and your package destination is Slovenia. Usually the package to Slovenia need to take 15-18 business days. Hope you can understand. I will send shipping detail to your email and keep follow your package info as well.. Once they update any new. Will tell you right away. Thanks