Joan P.
Returning shoes for a refund was…
Returning shoes for a refund was difficult. There was no pre-paid shipping label included in the package, as is stated online in your returns/refund policy. When your customer service rep finally answered my inquiry as to why, she wrote that I had to pay the fee. I paid $11.26 to return a pair of $26 shoes! All the other online retailers are making it easy on the customer and offering free returns. With Amazon, you don't even have to re-package the purchase, you just drop it off at UPS. Now THAT's customer service. Your request that I email an image of the mailing label to you added another nuisance step in the process. I'm really going to be upset if Tiosebon also charges a re-stocking fee. I expected more from a hot company like Tioseban!!
Response from KonhillJun 5, 2019
Hi Joan Thanks for sharing your experience. This is our return policy:https://tiosebon.com/pages/return-refund-plicy Our Return Solution has two different parts: 1.TIOSEBON & KONHILL's Responsibility: if we send the wrong item or quality problem we will cover everything. no matter our clients want to get 100% refund money back or resend shoes, we have no problem with that. 2. Customer's Responsibility: if clients order the wrong color or wrong size, also unwanted items we allowed a return. for exchange need clients responsibility shipping to send shoes back to our warehouse, and we will cover the shipping fee to send new pair again to you. for the refund, we will ask you send shoes back to us, and cover both way shipping fee ( from our warehouse and send us back) Every company has a different return policy. We are happy to accept your suggestions and will improve them. thank you very much.