KoalajewelsbrandReviews of koalajewelsbrand.com

I do hope people read reviews before buying from this company. Very impressive website claiming closing so stock reduced. All correspondence very efficient and I did receive the jewellery in the stated time BUT quality is RUBBISH. Cheap and tacky, something you would buy off a market stall for less than a fiver. I am not going to return it as reading other reviews that would be waste of time and effort. So basically £40 wasted! Just to get the message across again DO NOT BUY ANYTHING FROM THIS COMPANY

In Oct.I had a ring stolen or lost in transit I have sent at least 15 emails to Koala to no avail.The post office sent me the bubble wrap envelope torn open and trodden on in a see through envelope with an apologise. When I phoned the Post Office they gave me a ref. no and told me to get in touch with Koala as Koala had to claim from the post office and compensate me. They have done nothing.It was a present for my granddaughters 21. I have sent 3 lots of photos of the envelope which they asked for 3 times ,what a company.Please be careful. My order 29702 Susan (Atención al Cliente) replied in Nov.

DO NOT BUY ANYTHING FROM THIS COMPANY....ITS A SCAM. MINUS STARS SHOULD BE POSSIBLE IN ORDER TO RATE Again I too wish I had read the reviews...after being so careful with scammers and detecting them easily, I was sucked in by these scammers. I received the glow necklaces and had a free gift of a pair of earrings. The glow ball in the necklace DOES NOT GLOW ( i have a clock in my kitchen with the same glow in the dark feature and the glow is nothing like my clock. It doesnt glow at all) And the free earrings were completely different to the one I had on my order (I know it was free but anyway)...The quality is poor. I bought two, one for my bext friend and one for myself...They do not reply to emails when you follow to returns/refund policy. Now im stuck with these items, money down at Christmas and have to but something else for my friend.

Ordered earrings and they were not as advertised. Wish I had thought to check here first. Avoid buying from the site. I asked to return. The reply came a month later and stated to return them to the warehouse without giving an address. They will have to be sent registered delivery but having read other reviews I am not sure it is worth the hassle.

Placed an order for a pair of earrings but then the order was updated to include a mystery gift which nearly doubled the price. I responded within 30 mins to dispute this addition but since then I have been given the run around as they would not comply with the initial order. Do not trust this company as they are the original Chinese Whisperers - you start with th truth but end up with a cauldron of lies.

I ordered a ring a month ago when it came it was wrong one so I returned it with a letter telling them I wanted my full refund. and I also send lots of emails I sent my ring back recorded delivery so they would have no excuse to say they didn't receive it this was 3 weeks ago and I am still waiting for my refund plus they are egnoring my emails now.

Where to start! An age to deliver an item (supposedly based in UK). Awful customer service ( I immediately asked for a refund when the item wasn't as described) and have had an auto reply saying I will be contacted - I haven't been. Just awful. I made the mistake of looking at their professional looking website and not the trust pilot reviews on here. They need shutting down. Anyone reading this..... Trust me .... AVOID AVOID AVOID!!! Waste of money

I ordered a necklace and earrings not received was told I would get 15% off for being a new customer wasn’t deducted, spent £51 not got any reply to complaints and they advised it would take 20 days to get the item. Told them to cancel the order and credit my account, as yet received no reply. Really wish I’d of checked out Trust Pilot. Do not buy from this company.