DAC
I am annoyed with myself that I did not…
I am annoyed with myself that I did not read reviews on here before I bought some turquoise earrings. Address on packaging that arrived was in the Uk, but item took a while to come it was stamped from China. What arrived was a totally wrong pair and looked very cheap. I was told sorry occasionally happens I had accidentally been sent a wrong pair, I could have 10% refund, then 20% refund but I said I didn’t want earrings they were poor quality so it was suggested I could send them back for a refund. I paid £10 ish to return but thought at least I would get fair refund…. I sent to China address I was given, madly trying to believe I had not fallen for a scam …unfortunately I did not receive a refund but about 4 months later the unopened parcel arrives back from China, it says was uncollected by company it was addressed to !! I am going to alert my bank and PayPal about this company and all these similar reviews, but wanted to write a review to warn others about this company, please don’t fall for glossy website and nice looking products.
Response from KoalajewelsbrandFeb 17, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible. Kind regards