KoalajewelsbrandReviews of koalajewelsbrand.com

Ordered earrings for my mums birthday, looked nothing like the image when they arrived. They were extremely cheap looking, not put together well at all, they were like something out of a cracker!! I returned them, giving details of the tracking number, and yet weeks after that they are claiming they haven't received them, and won't issue a refund until they do. Terrible company, atrocious quality, just rubbish all round!!

I bought some so-called handmade earrings from Koala for a friend. Delivery was very slow and when the earrings did arrive, they looked too cheap and of poor quality that I could not give them as a gift. The returns policy stated one has to pay for return postage. Why is this?

Have not refunded money for an item which I returned. Do not waste your time buying from this company - cheap rubbish which is far inferior to advertised goods. They do not fulfill their promises, be warned!

Ordered a stacking ring - it arrived but was absolute rubbish made of what looks like plastic coated to look like metal. Ring didn’t fit and requested refund - numerous emails exchanges and eventually I was offered 10% discount to keep the rings. I was given an address in CHINA to return the rings but postage cost to get item tracked was half the cost of the rings. It’s an absolute disgrace AVOID AVOID AVOID this crappy company.

I purchased a pair of earrings.When they arrived they were not as the photo on the site.I asked for a refund and they kept delaying things. When eventually they agreed they said I had to pay to ship them to CHINA ?? Please do not order from this so called bona fide company Mrs K.M

Shocking business. I made an order on the 9th March and I have still not received it. Sent numerous emails and all responses are delay tactics. Then received an email referencing an order I never made. Have threatened to report them to trading standards. Requested a refund and no refund forthcoming. Avoid avoid avoid.

I ordered a pair of earrings and they took my money on 15th April 2025.The item I ordered was out of stock,they offered an alternative I did not want .i have been in touch on numerous occasions and asked to cancel the order and get a refund.Tbey say they have raised case numbers on 3 occasions and then nothing happens.i have now asked for my money to be refunded immediately or I will go to trading standards.my advise is do not deal with this company .

I bought earings nothing like the photo, and they don't take back returns. Take nothing to do with them.