Susan S.
Ordered a bracelet for my friends…
Ordered a bracelet for my friends daughters 21st birthday. It was a dream catcher, on the picture it looked very delicate nothing like what arrived. I was very disappointed, after reading other reviews I see I'm not the only one. Having to buy another gift I wouldn't insult her by giving her a piece of rubbish. I can't say much more in my review, just that I wouldn't order anything else in the future.
Response from KoalajewelsbrandMay 13, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.