KoalajewelsbrandReviews of koalajewelsbrand.com

The jewellery is cheap and nasty looking, totally dissimilar the fab photos. The return address is in China, not UK. I sent a return parcel to the supposed address back in March and it has just been returned to me (9th July)

If there is a 0 rating,that's what i'm gonna give this company. They are scammers! The quality of their goods is not as fascinating as those in the pictures! I paid the return postage and requested for a refund. And guess what??? They never got back to me soon as they received the returned items! I've lost more than £100 so spare your money please! FYI this company is not UK based, they are based in China!

Do not buy from this brand! If you don't like the jewellery - which you won't as it's cheap crap which looks nothing like pictures - they will only refund you 10% of the purchase price and that is only when you've paid to send it back to China. Avoid at all costs.

DO NOT BUY!! Like all other reviewers I feel bitterly disappointed in the customer service provided AND the shoddy quality of the goods. If I could find a way to take down this fraudulent site I would. Absolutely appalling. Avoid at all costs - block now to avoid disappointment!

Do not buy from this company! Wish I had read the reviews before ordering. Quality of the jewellery is terrible - looks like it’s made from shiny foil! Cheap and poor quality. Tried to return items which proved to be an impossible task - was given an address in China to post items back to but customer services would never provide name/number which was required for tracking purposes. Have literally emailed them multiple times over weeks and weeks as one item also never arrived and they offered discounts to keep items. I’ve now given up - costly mistake to have made & I will never buy from them again - learn from my error and don’t buy from them! They should not be allowed to trade in the UK. Terrible experience.

Poor quality jewellery as mentioned in previous reviews company not based in England returns to China bought earrings which I returned in February no refund as they can’t trace my return inspite of providing evidence of postage on multiple occasions I’m really not sure how this company are still allowed to trade! Please avoid!

I wish I'd have looked at reviews before purchasing. I ordered 2 pairs of earrings and 3 rings which were £92. So order came packaging cheap and tacky like something you would buy at a garage sale. So they sent me 2 rings instead of 3 and the earrings were pitiful. I thought they were going to break as they were really fragile and the other pair one opened but wouldn't close and one was missing the design, you really couldn't make it up. The rings they sent 1 was wrong design and they said the ring that was missing was being delivered separately. WHY????? Getting in touch is a stressful process as no one gets back to you until 9-10pm with no answer. I exchanged nearly 30 emails with 7 responses which were horrendous. Ring never came so I've had to open a dispute with PayPal to get refunded and return the so called wrong jewellery. This place needs to be removed.

Do not buy from this company. I received my sub standard earrings and have spent weeks trying to get a refund. I sent them to the address given in England and have proof. This apparently was a courier address. I am now being told I should have sent them to the address below so I won't be getting a refund. Company name: Yiwu City Shanmao E-Commerce Co., Ltd Room 301, Unit 3, Building 62, District 8, Liuqing, Beiyuan Street, Jinhua City, Zhejiang Province 322000 This company should no be allowed to advertise or operate in the United Kingdom Case code number 123120. Order no 11877