knownwellReviews of knownwell.co

I have just begun my journey with knownwell but I already like it so much better than my past online health company and the tediousness of visiting my PCP in person. Even though it’s done through video, it feels very personal. Not only I’m I receiving care for weight loss but my PA also is addressing some other health concerns that my regular Dr had not. The app is easy to use, and the connection with Lilly Direct and my own pharmacy is seamless. Plus I’m not paying any annual subscription fee - just the Dr visits. I wish I had found them sooner.

My experience with this company is overwhelmingly positive. I find them to be responsive, empathetic and supportive. My session with my dietitian was very helpful and I am motivated to improve my diet for maximum healthy weight loss.

Everyone is kind and supportive. In particular I work with Nizza the APN and Elizabeth O’Malley. They never rush me. They answer all my questions and they make great suggestions. This program has changed my life. I’m so much healthier now.

The staff are great

Felling comfortable

My Knownwell experience has been fantastic! I am able to connect with my doctor at anytime via patient portal or a virtual visit! I don’t have to travel anywhere and receive great one-on-one attention through this company! They all work extremely hard as a team to make your journey with them as easy as possible while delivering great medical care!

Amazing experience! Working with Michelle Ledford has been amazing!

I had a great first visit and left feeling optimistic about moving forward. During that appointment, my provider increased the dosage of Mounjaro, which I had already been taking prior to becoming a patient. Before my follow-up appointment, I was told that blood work would need to be completed. However, no one provided instructions on where to have the labs drawn, so I sent a message through the portal asking for guidance. Since I had received quick responses to previous messages, I expected the process to be straightforward. I was told that the lab orders had been sent to Quest. To ensure the blood work was completed before my follow-up, I canceled my June 5 appointment. Shortly afterward, I was informed that my Mounjaro refill could not be approved because I had canceled the appointment and had not yet been able to complete the blood work. When I attempted to reschedule, the earliest available appointment was in mid-July. I scheduled that appointment, and once it was on the books, my refill was approved. However, I continued checking the portal daily in hopes of finding an earlier opening due to the long wait time. No earlier appointments ever appeared. Then, when I tried scheduling a new appointment instead of rescheduling my existing one, the system suddenly allowed me to book an appointment for the very next day. Wanting to be prepared, I created a Quest account so I could complete the blood work before the visit. To my surprise, Quest had no lab orders on file for me. At that point, I sent a message through the portal expressing my frustration and requesting that my appointments be canceled. I later called the office and was finally able to speak with someone. She was kind and helpful, and I understand that the issues I experienced were not her fault. She assisted me with canceling the appointments. The next day, I logged back into the portal expecting some acknowledgment or follow-up regarding the concerns I had raised. Instead, I found that all of my messages had disappeared. I then received a notification stating that my provider had sent me a message, but when I logged in, there was no message available to view. What I find most disheartening is that losing weight is already a difficult journey. I came into this process hopeful and motivated, but after the confusion surrounding the lab orders, the scheduling inconsistencies, the communication issues, and the difficulty obtaining answers, I was left feeling like my care was not a priority. I understand that mistakes and system issues can happen, and I am not looking to place blame on any individual. However, I felt it was important to share my experience because it was disappointing after such a positive first impression. I hope this feedback helps identify opportunities to improve communication and coordination for future patients.