Knotty KnickersReviews of knottyknickers.co

My subscription started off really well. However after around 6 months of having them monthly I didn't receive my monthly parcel. Not a problem, there things happen, right? I've emailed numerous of times, I've spoke to them on facebook and instagram messenger and now they are point blank ignoring me and have even blocked me from commenting on their posts after deleting my comments even though I was not once rude to them. I've cancelled my subcription and will be finding someone else to sunscribe with. I will also now need to go through my bank for a refund. Awful company, obviously only care about their money and not about their customers.

Low quality, most of them I am not going to wear because they are not comfy. They tell us we can write them to ask for a specific one, but they never answer (I wrote twice). Go buy panties in real store, they might be more expensive but you are really going to wear them.

They don't fit, and are very thin, flimsy fabric. I'm glad these are great for so many people. I ordered, plus some extras due to overwhelming enthusiasm on every ad I saw. However, nothing fits properly (6 pairs of panties, and a bra) and I can't wear any of it. I've definitely been lied to about no comments being removed from their FB page, as I'm posting repeatedly, hoping for some help, and my comments are being deleted. I can't leave a review on the website due to getting a 'page not found' message. Understandably the items can't be returned, so I asked for a refund. I've emailed repeatedly, and told them several times I hoped not to have to make this public. Responses were: - We have noted down to include a bonus pair in your next subscription to compensate. - We can offer you a one-time discount of 10% off plus shipping on your selected package in your desired size. - We can offer you a one-time discount of 50% off plus shipping on your selected package in your desired size, and a one-time discount of 10% off plus shipping on your selected package in your desired size for Knotty Extras.​ ... The email writer also assures me they verified with page Admins that no negative comments are ever deleted. All I want is a refund and I will donate the items (they're clean and were only tried on over leggings).

So far I've paid $25 (two months worth of subscription) and have yet to receive a pair of panties that I can actually wear. They promised to replace the first pairs of ill fitting underwear they sent, which compelled me to keep the subscription.... then they didn't sent them. The next batch was the right size but the wrong style. Don't waste your money.

Did not receive package but still charged for 5 months, could not provide tracking information and stopped responding to me. Horrible customer service and shady practices.

SCAMMERS BE AWARE Never even received my order! Customer service was no help. They basically ship your package without adequate shipping. I owe an additional $2.75 to receive my package but also have to go to the post office for pick up and make payment. I don’t work in town and travel for my job so I couldn’t get to the post office within the timeframe before they ship back to sender. Knotty Knickers claims they do not get packages back and will not issue a refund. Awesome! Thank goodness for the ability to dispute with my credit card company.

Update: Knotty Knickers is trying to have my review removed three years later. I am updating to provide an order number to verify the validity of this review (#670660). I still have all emailed receipts from the time I had a subscription as well, if further authentication is required. Just another reason not to trust this shady company. Nearly impossible to cancel the membership. Customer service is an unhelpful mess. Additionally, the quality is not great. They say you can specify preferences for colors/materials and they never actually honor those preferences. I’ve reported them to the BBB.

Part of my order was missing..contacted customer service and they will not refund the missing item as it is impossible it was not shipped.