Knotty KnickersReviews of knottyknickers.co

They have taken two charges but have used the wrong address twice. I have emailed and they confirmed they had corrected the details. Another month and the invoice has the wrong address. Support have not answered emails or their direct on web contact form.

Couldn’t deliver my order placed on Black Friday within 30 days. Instead of refunding me right away, they reissued the order, which wasn’t delivered for over another 30 days, AND was missing an item. Instead of refunding the missing item, they gave me a “credit.” Refused to issue a refund despite the order being over 30 days late. Customer service was appalling—stonewalling, delay, refusing to engage, seem to take pleasure in frustrating and denying customers. Product quality is not worth this hassle: Cheap fabric that will lose shape and disintegrate after a few wears, loses stretch and becomes uncomfortable within minutes of putting it on. Don’t fall for their cute Instagram ads.

If I can give a zero star, I would… DO NOT BUY!! I didnt receive my package and theyre REFUSING to refund me.. worst customer service ive ever had.

literally ordered on feb 16th. noticed i ordered the wrong size by mistake. they get back to me on feb 19th and say they can't change it because it was already processed for shipping but they could give me 20 percent off a future order. I don't want the 20 percent off and even stated to them that the size ordered by mistake can not be used. also i don't believe they could of processed the order that quickly where it can't be changed.

Absolutely avoid this company I had a subscription for years and ordered items from their black Friday sale. The items I received were all wrong, contacted the company and they mailed replacements, that order was also wrong, they reshipped and I never received it. Contacted them again, said they would file a claim with the courier. There is no courier, it's non trackable Canada post. And they resent it again Here we are 76 days from my order and I have not received the right items or the replacement items. Their customer service is atrocious I have since cancelled all my services with them and will tell anyone how awful they are, this is after being a customer for years!

I never got updates on my order, the sizes DID vary. One fit very well and one was too small? They were all xl. I’m a midsize girl and xl has always either been perfect or too big. And it was too small? The only points they got were it was cheap (i guess i got what i paid for) and the delivery was quick. But the quality is crappy, i ordered two thongs, one was too small and the other one worked very weirdly.

Signed up for them a few years ago, and when I had enough underwear to fill a whole drawer, I went to cancel the service. The sign-in screen leads to an endless loop where upon signing in, you're taken to a captcha screen that upon completing, just takes you back to the login screen again to restart the loop. Tried emailing customer support to cancel, I was told my subscription was cancelled. Yet more kept arriving after. Then all of a sudden, it just stopped. For a year, I thought the subscription had finally cancelled, only for me to receive an email today a year later to find that they had still been taking my money all this time but had just never shipped any more to my door. Horrid company

I would give 0 stars if I could. I cancelled my subscription over a year ago as the sizing was crazy. How all the pairs can arrive with completely different sizes is in one packet is beyond me with pictures to show the massive differences they said, maybe you need a bigger size. Then this month they randomly started my subscription again, took the money and when I contacted them they said. Oops it’s cancelled again but we do NOT issue refunds even though they essentially stole from me. STAY AWAY FROM THIS COMPANY