Knotty KnickersReviews of knottyknickers.co

I ordered from knottyknickers.ca and still waiting for my knickers. Order on 5th November still waiting. I haev emailed twice and both times they have said they will investigate, and keep moving the delivery date. I wonder if this is because after a certain time they will not be liable. Not happy. Dont order from them.

Awful company. You're told delivery will be 4-8 working days but I've been waiting over 2 weeks now and the company keep delaying opening an investigation into where my order is, and they're denying a refund. Do not order from this company

Really liked the designs and fit. Had worn the boxers twice and after washing there were holes in them. Contacted company and was told to follow washing instructions( l had) and as it was not within 5 days of purchase there was no refund. As a goodwill gesture they offered 20% off my next full price item. I responded back that l would rather have a free replacement but got no response. Will not be buying again.

I placed an order November 1 with knotty and I am actually happy with the underwear I received, all were correct sizes and the quality is actually very good. However the 3* re view is because the dispatch and shipping time was abysmal. It took almost 2 weeks to reach me, customer services aren’t very helpful, on the website it states that it’s 2-4 days shipping, apparently that’s only express shipping. Considering the shipping costs £6 and it’s a “UK company” it shouldn’t be £6 for flat rate and it shouldn’t take almost 2 weeks either! (It’s not a UK company by the way it’s definitely based in China) I personally wouldn’t order anything again and I’ll stick to using step one.

Not a UK based company, all products are shipped from China. If I'd have known this I wouldn't have bothered ordering. My products came after 2 weeks, and they're okay, but only slightly softer than cheap polyester stuff. The stitching on the bralette makes it look like you have long nipples poking out. Feels cheap, just glad I paid sale price but even at £12 per item I feel like that's too much. Lots of loophole language in the returns and refunds section, you're only allowed to return for refund within 14 days of ordering and from what I've seen many orders are arriving after 14 working days. I sent an email to try and cover myself incase my products never arrived. Save your money and get something half decent.

Wish I had looked on trust pilot before ordering… ten days after ordering and no email confirmation, still waiting for delivery…

Ordered some undies and a pyjama set, it says on their website 14 day money back guarantee. The sizes are all over the place, literally ordered same cut and size, only the print is different, however one is too big and goes up over my bellybutton, the other one is too small and hip-high. Emailed their customer service and they said they can add a discount for next time, i emailed back saying i don’t want a discount i want the money back. Emailed them three times now and no response! Absolutely ridiculous! Shipping was slow as well! Do not buy from them! Scammers!

Not worth it Cheap material. Shipping isn’t quick - as think comes from china. Sizing isn’t correct. They come up small. Also, I ordered medium and got sent 2 pairs (unwearable) size 6-8 (XS) wanted to return but they wouldn’t let me as I wouldn’t have purchased. Got given credit for them but won’t be buying from them again. Wish I’d looked at trust pilot first.