John A.
Great Product / Take a Bit to Arrive
The ordering experience was easy and I love the BOGO deal I received. My only caution is it takes >2 weeks to get the product so folks need to plan accordingly. I believe the product may come from out of the US. As a consumer, I would've like to know that upfront so I could plan. Joan in Customer Service was amazing. She worked with me to figure out where my shipment was and when it arrived a day late (needed to take on a trip 3/2) I was offered the opportunity to request a refund. She was very helpful with the process and in the end the product arrived so I didn't need the refund after all. Will use the product when I return from my trip.
Response from Klyr MenMar 5, 2026
Hi John— thank you for taking the time to share this review. We’re really happy to hear the ordering experience was smooth and that you loved the BOGO deal, and we appreciate the shout-out for Joan. You’re also completely right to call out the delivery timeline. Some orders can take **over two weeks**, especially when shipments move through international transit and customs, and we understand how important it is to know that upfront so you can plan. We’re actively working to improve delivery speed and make tracking/shipping expectations clearer at checkout and in order confirmations. We’re glad your package arrived in time and that you didn’t end up needing the refund. Safe travels, and we hope you enjoy the product when you’re back from your trip!