only four shades so didnt work for me, have repeatedly asked for a refund and no response from “Joan”.
if i dont get a reasponse i will be filing a complaint with our Consumer Protection agency.
Response from Klyr MenApr 29, 2026
Hi Kevin, really sorry about the frustration here — we get why you’d feel that way.
Joan has already responded with the next steps on how to proceed with your refund. It may have landed in your spam/junk folder, so it’s worth checking there as well.
If you’re not seeing it or need any help moving things forward, just let us know—we're happy to get this sorted for you!
GJ
GJ.
Please be advised
Please be advised, if you choose the lighter shade, as I was directed to do, you will look like you’re wearing white-face, Kabuki makeup. Unfortunately I delayed sending the product back, within 30 day grace period,, hoping it would blend better & look more natural. Unfortunately that was not the case. I did reach out recently and asked, if I could exchange an unoped & unwrapped bottle of Klyr, for a darker shade. They said no to my exchange request but did offer me a 20% discount, on a future purchase. Being unhappy with their response, I threw away the used and unused bottle. and will NEVER use their product again.
Response from Klyr MenApr 6, 2026
Thanks for taking the time to share your experience—I'm really sorry it turned out this way.
We do stand by our customers and our product, especially when concerns are raised within our 30-day guarantee window. In many cases, we’re able to help with shade adjustments or find a better outcome when we hear from customers in time.
In this case, since the request came in about 3 months after delivery, it falls outside that window, which is why we’re limited in what we can offer.
And as discussed, we still wanted to give you an option, which is why we offered a discount as a gesture of goodwill — so you could try a better-matched shade without paying full price again.
We do understand your frustration, and we appreciate you being honest about your experience—it's something we take seriously.
Thank you again for taking the time to leave honest feedback. If ever you need further help or you change your mind about the resolution we offered, please feel free to reach back out to us. We are always here to help!
DR
Dragonbry
Not satisfied
Sixty dollars for a small bottle of concealer is insane expensive. I have six dollar concealer that I like better. The four shades are severely lacking. They make you pay for shipping to get a refund.
Response from Klyr MenApr 4, 2026
Thank you for sharing your honest feedback. We’re really sorry to hear the product didn’t work out for you and that the experience left you disappointed. We understand your concerns about the price, the shade range, and the return process.
If you’re open to it, please reach out to us directly by email — we’d genuinely love the chance to look into your case and see how we can help.
VJ
V. J.
Ordered klyr Concealing Cream+ light
Ordered klyr Concealing Cream+ light. It didn’t work for me. Klyr advertises a “full refund policy” but after a week of emails, they only offer discounts. I said repeatedly: I don’t use it, I want my money back. Poor service—avoid.
Response from Klyr MenMar 13, 2026
We’re sorry to hear this was your experience. We understand how frustrating it is when a product isn’t the right fit and the refund process feels unclear. Our policy does include a 100% Money-Back Guarantee on the first product, with requests needing to be made within 30 days, while original shipping fees are non-refundable.
GR
Glenn R.
Totally horrible experience
I did the skin test which indicated a darker shade, and decided to take up the BOGO opportunity. I didn’t like the darker shade and got sent the lighter shade which I still didn’t like.Joan was fantastic in helping me with my complaint. One of the bottles, I pumped and pumped and nothing came out, so I tried the other bottle, it made my skin look yellow, so both got thrown in the garbage. Sorry, but I will never buy another bottle again. I don’t even want the money back.Totally dissatisfied.
Response from Klyr MenMar 9, 2026
Thank you for taking the time to share this — and I’m genuinely sorry you had such a frustrating experience. A pump that won’t dispense and a shade that pulls yellow are both unacceptable, and I understand why you’d feel totally dissatisfied (especially after trying more than once).
We appreciate your kind words about Joan, and we’ll be sharing your feedback with our team so we can address both the *pump issue* and *shade-matching expectations*.
If you ever change your mind, please feel free to message us directly with your order number — even if you don’t want a refund, we’d still like the chance to make this right.
MU
Mike U.
Requested a refund
Requested a refund, no response......If i don't hear anything soon, I will contact attorney general's office ...and go from there..They really should response to emails to avoid wasting my time and yours....
Response from Klyr MenFeb 23, 2026
Hi there — sorry for the worry and for the wait.
We do have a refund process we have to follow: your refund request form was submitted on Wednesday, Feb 18, 2026, and refunds typically take 7–10 business days to process from the date the form is received.
It’s been 5 days** since we received your form, and I can confirm your refund has now been successfully processed. The remaining time is simply your bank/payment provider’s posting time, which can vary before it appears on your statement.
We appreciate your patience, and we’re glad this is now resolved.
IN
Irfan N.
Wrong item
I order concealer. Got the product but got a stick to apply it rather than pump bottle. Not sure what that is or how to apply it. They advertised pump bottle but didnt get that.
Response from Klyr MenFeb 10, 2026
Thanks for letting us know — and we’re really sorry for the confusion here.
We’re reaching out to you directly to get this sorted as quickly as possible. Once we confirm what was delivered, we’ll make sure you receive the correct concealer and provide clear instructions in the meantime.
SC
Shawn C.
Useless product
Useless product. Does not blend with your skin as claimed. Waste of money.
Response from Klyr MenFeb 3, 2026
Hi Shawn,
Sorry to hear you don't like our product. Not every skin works the same unfortunately. Sometimes it helps to mix our product with a bit of daycream, so it blends better. Have you already tried that?
Also, did you know about our 30 day money back guarantee? If you don't like our products, you can always send it back within 30 days! If you'd like so, please contact us at [email protected], and we will handle it for you! We are more than happy to help you.
Best,
Sam | Team Klyr
