Milan S.
Good Customer Service and Quick Resolution
I originally left a 1-star review because I thought I had been ignored after trying to contact customer support to cancel what I believed was an unexpected subscription. It turns out my emails had gone into their spam folder, so it was simply a communication issue. I also want to clear up one thing: the subscription is not a scam. During checkout, the subscription option is automatically selected, and I didn't notice it when placing my order. If you're only looking to make a one-time purchase, just be sure to double-check your checkout options before completing your order. Once Rochelle saw my review, she reached out promptly, explained what had happened, and canceled my subscription without any hassle. She was incredibly kind, understanding, and professional throughout the entire process, and I really appreciate how she handled everything. UPDATE: I have now received my product and it works really well! The first time I tried it, I used too much and my face ended up looking orange 😂. I've learned that you really only need a little bit. Make sure to use a small amount, spread it out well, and apply it over a good moisturizer first. Then let it dry — I swear it blends much more naturally with your skin as it dries. A little goes a long way! Overall, while the communication issue was frustrating, I really appreciate the excellent customer service from Rochelle and how quickly everything was resolved once we were able to connect. Now that I've received and tried the product myself, I'm happy to say that it works really well when applied properly.
Response from Klyr MenJul 29, 2026
Hi Milan! Thank you for taking the time to share your experience, and we're truly sorry for the frustration this has caused. We definitely didn't mean to ignore your emails. After checking our inbox, it turns out your messages were automatically routed to our spam folder, so we never saw them. Unfortunately, this can occasionally happen with Outlook and Hotmail addresses due to Microsoft's spam filtering, but that's still on us, and we sincerely apologize. Regarding the subscription, we want to reassure you that we do not enroll customers without authorization. The subscription option can be enabled or disabled on the product page before checkout, and while it can be easy to miss, it does require selection. Regardless, this is not the experience we want you to have with our brand. We wanted to make it up to you and make sure this gets sorted. We'll be reaching out to you directly to get this resolved, and we truly hope you'll give us the opportunity to make things right. 🙏