I used there shade recommendation that they gave me and it came out way to dark and orange even when I applied it correctly so when I went to simply get a shade swap not even a refund the support start arguing with me telling me I’m applying it wrong and when I told it I tried again and put it on right and same thing happened it just said same thing again to me that I was doing it wrong and now it has stopped responding to me horrible customer service and product left orange tint on me
Response from Klyr MenAug 13, 2026
Hi! We’re really sorry about your experience. We completely understand how frustrating it must have been to ask for a simple shade swap and feel like you weren’t being heard. We do offer shade swaps, and while we have tips that can sometimes help with application, we shouldn’t have kept suggesting you try again after you’d already explained that you had.
It’s also possible that one of the responses you received came from our automated support system, and we’re sorry that this added to the frustration. We’re taking this feedback seriously and will make sure we improve this experience.
We’d really appreciate the opportunity to make this right. If you could respond to our information request here on Trustpilot or reach back out to us, we’d be happy to help with the shade swap and get this resolved for you. We’re here to make this right.🙏
AN
Angela
Fair colour not fit for fair skin
I got the lightest “fair” colour it’s very brown. Looked EXACTLY like makeup on my skin, I don’t know why everyone LIES on this must be paid. It looked just like I’d put makeup on, didn’t blend at all with my fair skin & to top it off u can’t buy one bottle but have to get minimum 2. I know why cause it’s a scam!! Really disgusted at all this false advertising will never trust again 👎
Response from Klyr MenAug 11, 2026
Hi Angela, we're really sorry to hear that the Fair shade didn't give you the natural finish you were hoping for. We completely understand how frustrating that can be.
We also want to reassure you that our reviews are not paid. Paying for reviews goes against Trustpilot's guidelines, and we genuinely value the honest feedback our customers share.
Just to clarify the ordering process, you can purchase a single bottle from our website. The two bottles are part of our Buy One Get One offer, which is automatically applied when the product is added to your cart. You can simply remove the additional bottle before checkout if you'd prefer one.
As for the shade, this is something we commonly hear from first-time customers, and it can often come down to how much product is being used or how it's applied rather than the shade itself. We recommend starting with an extremely small amount and applying it only where coverage is needed. Gently tap and blend it into the surrounding skin rather than using too much or spreading it over the entire face.
We also recommend applying your day cream first and allowing it to fully absorb before applying the Concealing Cream. When the skin is dry or too much product is used, it can make the shade appear more noticeable or even look different from how it should.
We'd really appreciate the opportunity to make this right and turn your experience into a more positive one. If you could share your order number with us, we'll try to reach out to you. We will also send you an information request through Trustpilot. You can also contact us anytime at [email protected], and our team will be happy to assist you.
We'd genuinely appreciate if you can give us another chance to make this right for you.🙏
TG
Tony G.
It’s rubbish
It’s rubbish
Response from Klyr MenAug 6, 2026
Hi Tony, we're really sorry to hear that the product didn't work out for you. That's certainly not the experience we want our customers to have.
We'd love the opportunity to make this right, and a member of our team will be reaching out to you via email shortly so we can learn more about what happened and see how we can help.
We hope you'll give us the chance to turn your experience around. If you have any questions or need further assistance, please don't hesitate to reach out—we're here to help.
JK
John K.
Product was no where what I expected
Product was no where what I expected. Bottle was nearly empty 4 Attempted outreaches (within 5 day period) to support at Klyr have gone unanswered. Poor communication. I want to return this product and obtain full refund. Please answer your emails!
Response from Klyr MenJul 3, 2026
Hi John,
Guido here, founder of Klyr. You're right, and I'm sorry.
Your emails were mistakenly routed to our spam folder, so our team never saw them. That's an explanation, not an excuse.
Something in our system has been going wrong in tagging mails as spam and we have now addressed this issue. Again, sorry for the inconvenience!
I've responded to your mails. 🙏
Kind regards,
Guido
MI
Michael
Ghosted on a return—had to file a credit card dispute
UPDATE (July 15): The saga continues. A month after forcing this company to refund a return via a bank dispute, I discovered a hidden subscription on my account and was hit with a new renewal charge.
When attempting to cancel on a mobile device, the "Edit Subscription" button acts as a broken loop, redirecting to a marketing sign-up page. However, upon switching to a desktop computer, the link finally functioned and allowed me to manually cancel the future subscription.
That said, the website provides absolutely no option to cancel the pending order or halt the current unauthorized shipment. I have reached out via support emails and their direct web form to demand a cancellation before it ships, but have again been ghosted.
I notice in other recent 1-star reviews that management loves to blame their "spam folder" for ignoring people. It shouldn't take switching devices, hunting down technical workarounds, or threatening bank chargebacks just to stop a company from taking your money. I am calling my bank tomorrow to dispute this current charge.
UPDATE: The Customer Experience Lead reached out immediately after this review went live and manually processed the refund. While I appreciate the prompt resolution once escalated, it shouldn't require a bank dispute and a public 1-star review to get a company to process a physically delivered return.
Original Review:
Buyer beware! I ordered the Concealing Cream+ product and it was not for me. I reached out to the support team (the same support at klyrmen.com address that is referenced in every one of their review replies) to initiate a return under the money-back guarantee. While support initially responded to me, trying to convince me to keep the product at a discount, they ultimately gave me an address to ship back the product for refund. I did this, shipping the product back at my own expense, with confirmed delivery by USPS on June 11th.
Weeks have gone by. No refund. No acknowledgment of receipt. Several emails to Support have gone completely ignored. I ultimately had to dispute the charge with my credit card company. I am writing this review in hopes that a future customer will avoid having the experience I did. This company's responsiveness, customer service, integrity, and adherence to its own guarantees are exceptionally poor.
The other reviews on this site describing similar experiences with support absolutely match my experience. Do business with them at your own risk. You have been warned.
Response from Klyr MenJul 1, 2026
Hi Michael,
Thank you for taking the time to share your experience, and we're truly sorry it reached this point.
After looking into your case, it appears your follow-up emails were unfortunately flagged by our system as spam, which is why they never reached our support queue. We're not saying this was your fault, this can occasionally happen with email systems. However, we also recognize that we had already been in contact with you on a separate ticket, and we should have followed up more proactively. For that, we sincerely apologize.
We never intended to ignore you, and we're genuinely sorry that it came across that way. We hope that you'd give us a chance to resolve this.
We don't want this to end on a negative note. We'll be reaching out to you separately by email to apologize personally and do our best to resolve this with you.
Thank you again for your honest feedback.
Sincerely,
Team Klyr
RR
RR
Misleading advertising
Misleading advertising. I gave this product a try because all the information pages on the site said that they want us to try the product and if it's not the right shade or doesn't work for you then you can get your money back. The shade was waaayyy too dark (even though I used their shade online picker) I contacted them saying I think I need the lightest shade, they replied with a very generic message of things like make sure you put moisturizer on etc. Then they ignored my communications after that. I had to take it to PayPal, they finally got me to fill out a form that didn't work on their end, after about 3 full months from me placing my order I finally got my money back but it's only because PayPal stepped in
Response from Klyr MenJun 4, 2026
Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you've been through.
What you've described is not the experience we want any customer to have with Klyr. We understand how disappointing it must have been to receive a shade that wasn't a match, struggle to get the support you needed, and have the resolution take far longer than it should have.
We would like the opportunity to make this right. We'll be reaching out to you directly to request some additional information so we can locate your order, review the full history of your case, and investigate what transpired. Your feedback is incredibly valuable and helps us identify areas where we need to improve.
We sincerely hope you'll give us the chance to better understand what happened and make things right.
JO
Joe
I tried using it but it’s no different…
I tried using it but it’s no different than any other concealer. It really didn’t work for me and I was very disappointed.
Response from Klyr MenMay 26, 2026
Hi Joe, thank you for taking the time to share your honest feedback.
We’re really sorry to hear the product didn’t work the way you hoped and understand how disappointing that must feel.
A few things we normally suggest that may help:
-Use much less product than you think you need, this is the biggest one. Even a tiny amount goes a long way.
-Apply your day cream first and let it fully absorb before putting on the concealing cream.
-Blend well, focusing only on the areas that need it most rather than applying it all over.
-Too much product is usually what causes the unnatural look on the skin.
We’ll also be reaching out to you personally to see if there’s anything we can do to help improve your experience.
Thank you again for your feedback—it truly helps us improve.
NJ
Nathan J.
I have not received product yet!
I have not received product yet! I was told it was held up at customs. Unfortunately I cannot give the product or the company a positive review at this time. Maybe a cash back discount? But all I have been told is sorry for the delay!
Response from Klyr MenMay 8, 2026
Hey Nathan, thanks for taking the time to share your experience, and I’m really sorry again about the delay.
I checked your tracking, and it does look like the package has now been delivered. Unfortunately, there was a customs inspection delay along the way, which was outside of our control, but I completely understand how frustrating that must have been, waiting on your order without clear movement.
We do hope you’ll give us a chance to turn this into a more positive experience for you. We’ll also be reaching out personally to see what we can do from our side. 👍
Thanks again for your patience, and feel free to reach out anytime if you have any questions or concerns with your order.
