Debra B.
Customer Service is Lacking and Insensitive.
I cannot speak to the success of the diet as when I received it I realized there were things on it I cannot eat: chia seeds, soy, gassy foods (too much in one day), etc. When signing up they ask you what favorite foods you like though didn't ask you what foods you couldn't or didn't want to eat. If they did I would have responded appropriately. Therefore, I asked for my money back in less than 24 hours after I purchased it as I cannot use the diet. I was then told they could augment the diet for me though after a thorough review I knew it wouldn't work because of other medical issues. I was told that because it was a digital product and could be printed out and become a tangible product that they could only give me back half (which would be $35, I ordered the diet for one year)! I was offended by the implication that I would print out the diet and make it tangible and then ask for my money back! Very poor customer relations. I only received four weeks worth of the diet and they want to keep half my money. I respectfully wrote back to them, explained my hurt and disbelief, and have not heard back from them yet. I will give it until Monday before I take further action. From the other reviews other people have stated that the diet is working for them and I do not want to take that away from the company. However, their customer relations policy is not very customer friendly or oriented, which is just as important.
Response from KlinioJun 22, 2020
Hi, Debra Thanks for reaching us out! I am really sorry that you did not like our meal plan, but your feedback is really helpful. In relation to your situation, I can see that our agent replied to you and you were provided with a partial refund! However, please accept our apologies for the bad experience with our customer service team, but I truly believe you will give us another chance to earn your trust! Best regards, Mary




