Kline Collective is a boutique art gallery in southern California that showcases exceptional contemporary artwork by emerging artists. Our mission? To let art tell your story. We curate bold, colorful handcrafted paintings that are elegant and modern. We bring sophistication and a rich aesthetic experience to our clients’ lives.
Kline Collective (klinecollective.com) has 534 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
klinecollective.com
Website
klinecollective.com
Category
Museums & Exhibits
Location
Laguna Beach, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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They pretend to have all the office in US but I was shocked to see the shipment coming from China which is a breach of trusy
Response from Kline CollectiveJan 2, 2026
Hi Abhinav,
Thank you for your feedback. We’re sorry for the confusion and appreciate the opportunity to clarify.
We do have offices in the US and the Czech Republic, and as stated on our website, artworks are shipped from different locations depending on where the original artist is based. As we work with a global network of artists, production and dispatch may take place internationally to ensure each piece is created by the appropriate artist and meets our quality standards.
We understand how important transparency is and regret that this wasn’t clearer at the time of delivery. Your trust matters to us, and we’re always happy to answer any questions about production or shipping before an order is placed. Thank you for sharing your concerns with us.
Happy New Year.
Best Regards,
Rachel
RT
rtnyc
not recommended... go buy something in person
I purchased Spectrum of Hues in a custom size. The first iteration looked absolutely nothing like the original. Not even close. After several revisions the final piece did get closer to the original, but still with significanly more orange/red which does not really fit our aesthetic. It arrived with the wrong frame (gray, we ordered white) and a small crack in the frame. The shpping crate was impossible to open, splinters everywhere. The shipping label was from some unknown company in China. The piece is not signed. On the back of the piece someone wrote the supposed artist's last name in black Sharpie. I suspect that these reproductions are not acutally created by the original artists, instead by some paint shop in China. I inquired about the provenance and why my piece came from China but received no response. Overall a regrettable experience.
Response from Kline CollectiveDec 9, 2025
Hi there,
Thank you for taking the time to share your experience. We would like to clarify several points for accuracy, as transparency is extremely important to us and to everyone reading reviews here on Trustpilot.
1. Your artwork did not ship from China.
Your piece was shipped from our Canadian facility, as shown on the official tracking. We do not ship paintings from China, so we are unsure why that appeared on your end.
2. Your artwork was created by a real, established artist.
Spectrum of Hues is an original work by Roberto Moro, one of the international artists we collaborate with. All custom commissions are hand-painted interpretations, not prints, so slight artistic variations are expected - especially when customers request colour adjustments.
3. We worked with you closely through multiple revisions.
You requested several colour changes during the process, and our team ensured each revision was completed and shared with you until the final version was approved on your side.
4. Crate-opening instructions were provided.
Large paintings are packed in reinforced wooden crates to ensure safe arrival, and we provided a step-by-step tutorial on how to open the packaging correctly. We understand this may feel unfamiliar for first-time buyers.
5. Frame issue and crack were resolved immediately.
When you informed us of a frame mismatch and a small crack, we apologised and processed the partial refund you requested right away.
6. Signatures on custom sizes
Custom pieces are typically signed on the back. The name written is part of the standard studio process and is not unusual for commissioned artworks. This is clearly stated on our website unless a customer requests a front signature. Front signatures can sometimes disrupt the overall aesthetic of the artwork.
At Kline Collective, we work with artists from around the world and take great pride in the quality of our artworks and customer service. While we regret that this experience did not fully meet your expectations, we believe it is important to address incorrect assumptions so readers have a clear and accurate understanding of our process.
If you have any further concerns, our customer service team is always here to help.
Best regards,
Rachel
EN
Elham N.
It took more than expected to receive…
It took more than expected to receive the painting and looked different from shown on the website
Response from Kline CollectiveSep 1, 2025
Hi Elham,
Thank you for sharing your feedback. We’re sorry to hear that the painting took longer to arrive and looked different from what was shown online. We will certainly check on this matter, and we kindly ask you to contact us directly so we can review the details and assist you further. Your satisfaction is very important to us, and we’d like to make this right.
Wishing you a wonderful day!
Best regards,
John
JD
Joyce D.
Recent purchase
1. There should have been directions on how to open the crate.
2. Within days of ordering my painting at $800 the painting was on sale for $600. I asked for the adjusted price…like most highly successful retailers…would honor the lower price. I will make my concern on future Kline social media to warn future purchasers.
Response from Kline CollectiveAug 15, 2025
Dear Joyce,
Thank you for your feedback. We’re sorry to hear about your concerns. Regarding the crate, our packaging is designed for maximum protection, but we appreciate your note and will review how we can provide clearer opening instructions in the future.
As for the pricing, we can confirm that you purchased your artwork at the lowest available price at the time of your order. We run periodic promotions on select pieces, but we do not offer retroactive price adjustments once an order has been confirmed and processed. This is consistent with our pricing policy and allows us to offer fair and consistent prices to all customers.
We value your business and hope you continue to enjoy your artwork for years to come.
Best Regards,
Gwendolyn
PI
PAT in A.
Not hand painted, cannot be returned for refund
This artwork was described as uniquely hand-painted, but there is no sign of paint or brush strokes on most of it. It looks like an image was printed on canvas. Then a few tiny white outlines were not very accurately painted around a few leaves and stems. I believe it was false advertising to call it a "painting". The return policy does not allow refund if you used a promotional code for a discount. And I would have to return it to British Columbia and pay shipping and customs. Of course, I could describe the value as $50 for customs purposes (even though I paid nearly $1000) since that is what Kline Collective did when they shipped it. I thought I was dealing with a collective of artists in CA, but apparently not.
Response from Kline CollectiveJul 8, 2025
Hi Pat,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We take concerns like yours seriously.
To clarify, we work with artists from all over the world - primarily based in North America and Europe - and each artwork is created in collaboration with them. That said, we understand your concerns and will be following up with you directly to review your case in more detail.
Thank you again for bringing this to our attention - we’re committed to making this right.
Warm regards,
Joanne
DM
Diana M.
The quality was not what I expected
The quality was not what I expected. I thought I could send it back if I wasn’t happy with the painting. I was told that was not possible. I will NEVER purchase a painting on line again. I spent over $1100.00 for a painting I’m disappointed in & don’t know what to do with it.
Response from Kline CollectiveJun 28, 2025
Dear Diana,
Thank you for your feedback, and we're truly sorry to hear you're disappointed with your artwork.
We understand how important it is to feel confident in your purchase. We actually followed up with you by email but didn’t receive a response. We’re still here and happy to help - please feel free to reach out to us directly at [email protected], and we’ll do our best to assist you.
Kind regards,
Marie
MA
Marcela
Disappointed because the canvas was not…
Disappointed because the canvas was not framed. I was told I could not return it because it was at a discount price that I paid. I would of returned the picture and reordered it with the frame as I thought I checked off the color of frame at the beginning to include in the purchase!
Response from Kline CollectiveApr 9, 2025
Hi Marcela,
Thank you for your feedback. We're sorry for the confusion regarding the frame. Since it was a discounted item, our return policy applies—but we understand your concern and will get back to you as soon as possible after reviewing your order.
Best regards,
John
NA
NANCY A.
Product was fine but delayed A LOT and…
Product was fine but delayed A LOT and it was a gift. Would refund amor a let me return.
Response from Kline CollectiveFeb 5, 2025
Hi Nancy,
We’re sorry to hear that your order was delayed. We understand how frustrating that can be. Please reach out to our support team, and we’d be happy to assist you with a resolution.
Wishing you a wonderful day!
Best regards,
John
