Kline CollectiveReviews of klinecollective.com

Response from Kline CollectiveOct 21, 2026

Dear Emily, We’re truly sorry to hear about your disappointment. We genuinely appreciate your continued trust in Kline Collective, and we’re sorry that we haven’t met your expectations this time. Our team will reach out to you directly to review the situation and work with you toward a satisfactory resolution. We truly value your feedback and want to make things right. Warm regards, Marianne

Response from Kline CollectiveSep 30, 2026

Hi Jackie, We’re very sorry to hear that the colors of your paintings did not meet your expectations. We’d really like to look into this and understand what may have gone wrong. Could you please email us at [email protected] with your order number? One of our specialists will follow up with you directly, review the issue, and see how we can help. Thank you for bringing this to our attention. Marie

Response from Kline CollectiveSep 22, 2026

Dear Franca, Thank you for sharing your feedback. We’re sorry to hear that you feel the quality did not meet your expectations, especially given the price. Each of our artworks is individually hand-painted, and quality is extremely important to us. We would appreciate the opportunity to better understand your concerns and see how we can help. Please reach out to our customer service team with your order details so we can look into this for you. Warm regards, Emily Rosenberg

Response from Kline CollectiveSep 16, 2026

Hi Ann, Thank you for sharing your feedback. Our team has reached out to you directly and is actively following up on your case. We understand that matching your existing pieces was important, and we’re reviewing the details carefully so we can work with you toward an appropriate solution. We truly appreciate your patience while we address this with you. Kind Regards, Gwen

Response from Kline CollectiveAug 17, 2026

We’re sorry to read this review, but we feel it leaves out important details regarding what happened with your order. As our artworks are individually made to order, we contacted you four times by email during the production process specifically to request your feedback and approval. Unfortunately, we did not receive the required response or instructions within the timeframe provided. We understand that you were away on holiday at the time; however, this was outside the control of both Kline Collective and the artist, and production could not be placed on hold indefinitely without communication. We take quality control and customer feedback very seriously, which is precisely why we reached out more than once before the artwork was completed and dispatched. It is therefore disappointing to see the situation presented as though your concerns were ignored and the artwork was simply sent despite your instructions. Our made-to-order policies and production procedures exist to ensure that customers have an opportunity to provide feedback while also allowing our artists to complete orders within reasonable timelines. We always endeavor to work constructively with our customers, but this requires timely communication and cooperation from both sides. We stand behind the efforts made by our team and artist throughout this order and believe it is important that the full circumstances are represented fairly.

Response from Kline CollectiveApr 22, 2026

Hi Scott, Thank you for your feedback - we really appreciate you giving us the opportunity to make this right. We’re sorry to hear that the artwork didn’t match your expectations in terms of colour, especially given the investment. That’s certainly not the experience we want for you. Our team is currently working with you directly to resolve this, and we’re committed to getting the piece closer to what you originally envisioned. We just ask for a bit more time as we go through the process with you. Thank you again for your patience and for giving us the chance to rectify the situation - we truly value it and will do our best to turn this into a positive outcome. Warm regards, Emily

Response from Kline CollectiveMar 24, 2026

Hi Sherman, Thank you for sharing your feedback, and we’re truly sorry for the frustration this experience has caused. We completely understand your concerns regarding the differences between the artwork and the original image, as well as the communications throughout the process. We’d also like to clarify that each piece is created entirely by the artist from scratch, rather than from a template, which can sometimes lead to slight variations - though we fully understand this did not meet your expectations. This is certainly not the experience we aim to provide. Our manager will be following up with you as soon as possible. We truly appreciate your patience and the opportunity to make this right. Warm regards, Emily

Response from Kline CollectiveMar 3, 2026

Hi Sandra, Thank you for sharing your feedback. We’re sorry to hear that the artwork did not meet your expectations, as we always strive to deliver pieces our customers truly love. We will review your concern carefully. If you would like to share more details, please feel free to contact us at [email protected]. Wishing you a wonderful day. Best regards, John