KlikenReviews of kliken.com

Response from KlikenNov 7, 2023

Hi there, Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We understand that waiting for a refund can be frustrating. Our policy typically allows for a processing period of up to 10 days, followed by an additional 5-10 days for the payment processor to transfer the funds back to the card used for the purchase. We're glad to inform you that, as per your request, we've expedited your refund and it has been initiated today, ahead of the usual schedule. We want to assure you that our products and services are legitimate, with thousands of successful campaigns running for our clients. Our commitment is to adhere strictly to ad platform policies and technical requirements. Our team has been actively engaging with you to get your campaign live, and it is with regret that we acknowledge the attempts were unsuccessful. We value your business and are here to support you with any further needs or questions you may have. Kind regards, The Kliken Team

Response from KlikenSep 11, 2023

Hi There, We are delighted to hear that your experience with our team was so positive. It is our goal to not only provide a quality platform to allow you to grow your business and succeed, but also to ensure that the tools and support you have to do this are best in class as well! As always, if you need anything please don't hesitate to reach out to our team at any time. The Kliken Team

Response from KlikenAug 14, 2023

Hello Luiz, We would like to note that this matter has been resolved. The issue you note with regards to a lack of reply arose as your request was submitted prior to a weekend, and our billing team only operates on business days (e.g. Monday to Friday). The cancellation and refund review process can take between 3-5 business days for the process to complete internally, and a further 5-7 business days for the funds to be returned to your account depending on your financial institution. Please note, that under legislation, since the ads were created upon purchase, the 14 day cooling off period would not apply in this instace. However, given the nature of your experience, we have processed a refund equal to the unused funds on your account. We will review your comment that no notification was provided that the services you were purchasing were not provided by WiX. The purchase process includes a note at checkout stating the services will be provided by Sitewit Corp dba Kliken, however your feedback here is noted and will be included in our normal feedback review process for enhancements. Kind regards, Kliken

Response from KlikenJun 14, 2023

Hi Galya, Our agents provided performance extracts of your campaign dashboard, of which has data obtained directly from Google. Your campaign did run, and in the 10 day period which it did, it generated over 1.5k impressions and had a click-thru-rate of 5.6%. Our agent did indeed incorrectly provide a reference to an October 2022 date which was not associated with your account, and appropriate actions have been taken internally to address this. You specifically asked our agent to provide a link to see the ads running on Google, which we are not able to do as it is not possible. Your ads will only show based on active search activity and the ad's bidding strategy for your keywords. Your keywords were available for review in your account dashboard. The details you input in your ad creation process are used in various combinations by Google to serve the most effective ads based on searches. There is no 'one' ad that we can direct you to because of this. Due to that fact that your campaign ran, it incurred costs from Google. As such, we are unable to offer a complete refund but we did offer and provide a refund of all unused ad campaign spend. Kind regards, Kliken