KlikenReviews of kliken.com

Response from KlikenJun 19, 2025

Hi Steve, Our team reached out to you on June 5, 2025 - and subsequently a number of times after but have not received a reply. While we absolutely understand the frustration, we do feel it is important to note that in the ticket you were referring to as being open for three weeks was not the case. Your original request on April 28 was replied to on May 1, and again on May 5 as there had been no reply. On May 7 you contacted us stating that the ticket had been resolved, but references a 2nd ticket - which we have no record of in our system. While you did follow up three weeks later on June 2, the only ticket we could identify at that point was a 2nd ticket which was submitted on May 28th, which was well after your earlier note on May 7. While we apologize for not following up with you regarding the fact we could not see a 2nd ticket at that time - our team then responded on June 5, June 10 and June 13 after which we closed the ticket as we had not received a reply. As we noted in the reply, we are not spending the budget inappropriately. The campaign which is running is a Google Performance Max campaign. PMax is designed to automatically allocate budget across all of Google’s inventory—including Search, Display, YouTube, and more—based on where the algorithm sees the best performance. If Search performs well, it will naturally receive more budget. If not, Google will adjust its spend accordingly. While this provides optimization flexibility, it does remove manual control over placement types. Our commitment is always to our Customer - your success is our success. If you have any other concerns or questions please don't hesitate to reach out. Kind regards, The Kliken Team

Response from KlikenMay 30, 2025

Hi Morgan, Thank you for taking the time to share your experience. We're genuinely sorry to hear that you were frustrated, and we want to acknowledge and clarify several points from your review. First, you’re absolutely right — some of the help links in your dashboard were broken at the time, and we sincerely apologize. This was due to a transition to a new support platform, and while our development team has been actively working to restore and rebuild those resources, it clearly impacted your ability to resolve issues quickly. That’s on us. Second, regarding the delays you experienced early on: your campaign required intervention on multiple fronts to meet Google’s eligibility requirements — including correcting a missing website verification tag and configuring valid shipping settings. These are requirements set by Google, not Kliken, and we worked closely with you to resolve them as quickly as possible. We also escalated the issues to Google support multiple times on your behalf to help move things forward. Once your campaign went live, we understand the disappointment with performance. However, it’s important to note that the campaign only ran for a short period. Google’s own systems recommend allowing up to 30 days for their machine learning models to optimize delivery and targeting. Ending the campaign early unfortunately prevents this learning period from completing, which can significantly limit results. Additionally, some of your products were later disapproved by Google due to broken product links. This was not something Kliken controls — Google automatically reviews listings and may flag or disapprove items if the landing pages cannot be accessed. We were not made aware of this development until your review, and we would have gladly helped troubleshoot the product URLs if contacted. Lastly, our support team provided you with suggestions on how to improve performance by refining your campaign goals, targeting strategy, and product focus — but we didn’t receive a response to those messages. The team has processed a refund for the unused campaign spend associated with your account today. Based on our review, it looks like your campaign would likely be able to be successfully appealed with regards to the broken link issue. If you would like to do this, please let our team know and they can action this on your behalf. Kind regards, The Kliken Team

Response from KlikenApr 22, 2025

Hi there, Thanks for your feedback. We attempted to follow up via Trustpilot by requesting your name, email, phone number, and product details so we could locate your account and assist further, as we're unable to identify your account from the details in your review. Unfortunately, we did not receive a response from you within the provided timeframe, which meant we haven't been able to investigate or provide additional support or escalation specific to your situation. We understand your concerns, but without account details, we’re unable to verify what may have occurred. We’re happy to review and assist if you can get back to us with your information. Our goal is always to help our customers succeed, and we’d appreciate the opportunity to clarify any misunderstandings. — The Kliken Team

Response from KlikenApr 22, 2025

Hi there, We take accusations of fraud extremely seriously. However, we were unable to locate any account or transaction based on your review alone. We requested your information via Trustpilot—including your name, email, phone number, and product details—but did not receive a response within the 3-day window provided. Kliken is a legitimate advertising platform, and all charges occur only after a campaign is purchased or a service is activated. If you believe a charge was made in error or without authorization, we urge you to contact us directly or respond with the requested details so we can fully investigate. Without account information, we cannot verify the claim or provide further assistance. — The Kliken Team