KlikenReviews of kliken.com

Response from KlikenApr 14, 2026

We take all customer concerns seriously and want to resolve any issues as quickly as possible. A refund was issued on March 25, 2026 for the full amount of your initial subscription. Our team replied to every contact received from you, including those referenced in your review, but received no reply to any follow-ups. Responses and follow-up messages were sent on: March 6, 7, 10, 11, 12, 13, 15, 17, 19, 23, 24, 25, 27, 29, and April 12. On March 23, you requested a cancellation and refund. Within that conversation, it was confirmed your request had been received along with the expected timeline. Our standard processing time is 10 working days — in your case the refund was completed within 2. Regarding recurring billing, we have no record of any charges beyond your initial purchase, which has since been fully refunded. Update: When a member of our team attempted to contact you a short time ago, the message was immediately flagged in our system as a hard bounce — meaning it was rejected as undeliverable by your email provider. This likely explains why none of our previous replies reached you; your email domain has been rejecting our messages. This is not something visible to us until a delivery attempt is made and the bounce notification is returned. We have reattempted to send the message via an alternative route.

Response from KlikenJan 16, 2026

Hi Katy, We understand your frustration and appreciate you sharing your feedback. Regarding your statement that the service “never worked,” we want to clarify that the campaign on your account was approved and actively running. We also do not have any record of issues, errors, or concerns being reported to our Support team prior to your cancellation request. If something was not working as expected, we would have been happy to review and address it had we been made aware. With respect to cancellation, the monthly subscription cannot be cancelled while any active campaigns remain on the account. This is why our team initially provided instructions on how to identify and cancel active services within the Kliken App. At the time of your request, one campaign was still active, which prevented the subscription cancellation from being completed. Once that campaign was identified, our team cancelled it on your behalf and then processed the cancellation of the monthly subscription. There was no intention to make the process difficult, nor do we benefit from delaying or preventing cancellations. We want to be clear that Kliken is not a scam. Subscription and campaign management is handled within the app so customers retain full control of their services. Your subscription has now been fully cancelled, and no further charges will occur. Kind regards, The Kliken Team

Response from KlikenSep 25, 2025

Hi Daniela, Thank you for your feedback. To ensure transparency, we want to clarify the facts for readers: Account Setup A Google Merchant Center account was successfully created on your behalf. The message you received was not a disapproval but a URL claiming conflict — Google detected that your website was already connected to another Merchant Center account. This is a resolvable step, and access to the Merchant Center can be provided on request. “Missing Link to Ad Words” Notification We acknowledge this message was confusing, especially when shown alongside the claiming notice. Importantly, it does not prevent campaigns from running. Our product team is already updating notifications to avoid such confusion in the future. Escalation and Support The issue was already escalated for human review when the cancellation request was submitted, after about 15 minutes of engagement. The chat was not ended without action; the escalation process was in motion. The last message in the process was a refund request, by you, and the chat presented the “Refund Request Ticket” step. Our team also followed up directly (given it had been escalated) to provide clarification on what the issues were and how they could be resolved. We recognized your continued request for cancellation and refund. Digital Products Google applies stricter policies to digital downloads, but these campaigns can and do run when properly configured. This is not a limitation of Kliken, but a matter of Google’s review standards, mainly targeted at e-books, software licenses, etc. Kliken manages thousands of campaigns successfully, and when issues occur they are addressed through escalation paths such as the one already underway here. We apologize for the confusion — this appears to have been a miscommunication, as the case was already escalated and assigned for resolution. Kind regards, The Kliken Team

Response from KlikenSep 3, 2025

We’re sorry to hear about your experience and that you chose to cancel. We’d like to clarify a few points for anyone reading: It’s very common not to personally see your own Shopping ads. Google decides when and where ads appear based on many factors, and if you’ve already interacted with your own site or products, it often won’t show you the ads again. Google prioritizes reaching new potential buyers rather than repeatedly showing ads to the business owner. If your campaigns were limited to Google Product Listings, these placements are designed to show dynamically in the Shopping tab to relevant shoppers. Advertisers themselves may not see their own listings, but this does not mean they are not running. When creating your first campaign, you can either connect your existing Google Merchant Center account or create a new one through our system. This option is an explicit step in the onboarding process. There is no trickery occurring here, but we're happy to provide feedback to our product team on ensuring the commentary on the page leaves no room for confusion. Each customer has a single central account, which may contain multiple campaigns. All campaigns are connected to one Merchant Center and Ads Account. The description of “signing up multiple times” doesn’t reflect how the system actually works, so we're uncertain if you signed up for 1 account (and multiple products), or multiple accounts - which would certainly cause issues in the overall usage of the platform. Once campaigns are live, transferring to a different Merchant Center requires complex manual migration, which is why it’s not generally recommended. As no account information was provided with this review, we cannot investigate further or provide a factual review of what occurred. If you’d like us to look into your case in detail, please reach out directly with your account details. Kind regards, The Kliken Team

Response from KlikenJun 18, 2025

Hi Constance, We’re truly sorry to hear your frustrations and understand how difficult it can be to encounter a Google Merchant Center suspension, especially when you feel you've been left waiting for help. To provide clarity: your initial outreach was received on June 13, 2025 at 11:59 AM, and our support team responded by June 16, 2025 at 10:00 AM—within our stated response timeframe for Merchant Center suspension issues, which often require a more thorough internal and platform-level review. We also have information relating to account and product suspension issues in our help center which we would also recommend as being the first touch point to help get an understanding of the what and why something may have occurred. Regarding your suspension, Google flagged your account for a policy violation related to Misrepresentation. This typically means that Google believes there is misleading, inaccurate, or insufficient information on your online store or Merchant Center account. Common causes include: -Missing or unclear refund, return, or contact policies. -Inconsistencies between your website content and product data. -Business information that does not match what is advertised. We know this policy can be vague and difficult to resolve without clear examples from Google. Oftentimes, when we've asked for exact issues, we've received replies from Google that they cannot provide them, which is challenging for us as it prevents us from truly supporting you, our customer. That’s why our team works diligently to provide specific guidance based on Google's enforcement notes and our experience in resolving these cases. In your case, we reached out with recommendations on how to resolve this, but we haven’t received a reply yet. If you're still looking for support, we’re here and ready to help. We understand this process can feel impersonal, especially when communication breaks down. We’re committed to doing better and would love to assist further if you're willing to re-engage with our team. Thank you for your patience, The Kliken Support Team

Response from KlikenJun 19, 2025

Hi Steve, Our team reached out to you on June 5, 2025 - and subsequently a number of times after but have not received a reply. While we absolutely understand the frustration, we do feel it is important to note that in the ticket you were referring to as being open for three weeks was not the case. Your original request on April 28 was replied to on May 1, and again on May 5 as there had been no reply. On May 7 you contacted us stating that the ticket had been resolved, but references a 2nd ticket - which we have no record of in our system. While you did follow up three weeks later on June 2, the only ticket we could identify at that point was a 2nd ticket which was submitted on May 28th, which was well after your earlier note on May 7. While we apologize for not following up with you regarding the fact we could not see a 2nd ticket at that time - our team then responded on June 5, June 10 and June 13 after which we closed the ticket as we had not received a reply. As we noted in the reply, we are not spending the budget inappropriately. The campaign which is running is a Google Performance Max campaign. PMax is designed to automatically allocate budget across all of Google’s inventory—including Search, Display, YouTube, and more—based on where the algorithm sees the best performance. If Search performs well, it will naturally receive more budget. If not, Google will adjust its spend accordingly. While this provides optimization flexibility, it does remove manual control over placement types. Our commitment is always to our Customer - your success is our success. If you have any other concerns or questions please don't hesitate to reach out. Kind regards, The Kliken Team