C R.
Support is a joke - partially works but happy to take your money
Only does half the job, it does update Google Merchant with my products from Square, but doesn't seem to bring all the information over correctly - particularly whether an item is in stock or not. I have been messaging back and forth with their "support" team for over 4 months now and am still no further forward. I just get told they have "created a follow-up" to some mystery department. Nothing ever comes of it, I just keep chasing. I was previously using their Google Shopping Ads through them, until Google removed all my products from the sponsored section due to issues with products not being in stock when showing as in stock, hadn't long paid for that months worth of ads. Lost almost all money as Google not showing ads so there was no clicks, Kliken simply kept my money.
Response from KlikenJun 20, 2023
Hi Claire, We certainly appreciate your frustration here. Unfortunately the issue required significant input from our Development team given the nature of the sync issue which was occurring - as the issue is unique and driven by where the inventory is managed. We understand that the first potential fix presented did not resolve the issue, but are aware that our Customer Service Manager has been engaged and actively liaising with the Development team who have relayed that they believe they were able to resolve the issue (and who will be reaching out as it will require your support to reset some permissions). Please note, that any unused funds continue to reside on your campaign, regardless of the campaign status (unless you were to request a budget transfer or refund). Again - we apologize for the delay in the resolution, but appreciate the support in helping us resolve this unknown issue in the product! Kind regards, Kliken



