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KJUS (kjus.com) has 24 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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D
The quality of the clothing is fairly good and fits as expected, however as their clothing is not the cheapest you will find yourself hundreds of pounds out of pocket if you need to return an item. The service is really poor and they do not appear to refund money even when an item was returned 3 weeks ago. I will probably get VISA to fight the battle. Be very wary of this company
Al
KJUS ski wear is great quality - the problem you have is when you return an item as no exchange process is allowed. I returned an item to get the next size up - I ordered the next size up. Sadly 10 days after you received my return in perfect original condition I have yet to receive a refund. So it is your administration processes that are letting you down rather than the KJUS products. Until you can sort that element of your business you are not worthy of 5 stars or even 4.
Jeff S.
Poor customer service and warranty fulfillment. They asked me to take the defective garment to a tailor and send them the bill as they do not have any way to repair in the united kingdom. Perhaps they should not sell anything in the United Kingdom if they can't stand behind their product properly
Jørgen N.
We bought a jacket for my wife 7 ski weeks ago. After 6 weeks of use = 6 x wash, the zipper for breast pocket parted in the joint to fabric. Bad choice of glue. A skiing jacket is supposed to be washed several times before "end of life". Due to more than 2 years old there is no warranty and we needed to use the repair service from Kjus and pay for repair. The skishop could tell that they had several incidents of bad quality. The quality promiss from KJUS stink. We will never buy from this company again. But the repair service was extraordinary good and the quality of repair in top.
RICHARD E.
The jacket I purchased in 04/04/2015 at a cost of £854 (sale price) has been used for only 208 skiing days (using SkiTrax as my record). There are multiple disappointments. 1) The red colour has faded badly. 2) The fabric around the Logo in centre of back has parted from the plastic of logo leaving a large hole. 3) On the main front of jacket pullup zip the grip has snapped from the zip carriage (Jacket would be useless open so I fashioned a puller threaded through the carriage). 4) the cuff velcro both sides has ceased to bind. 5) where the cuff tightener of my ski gloves rests against he jacket sleeves the fabric has badly torn in two places. Anyone at Kjus interested I will send photographs. I have to report to all the world how very, very disappointed with this product that I had believed was "premium" - it is certainly priced as if it is.
Sven K.
Günstig sind die Produkte nicht, aber aus meiner Sicht jeden Cent wert. Bin ein absoluter Fan. Mal ganz abgesehen, dass in der Regel sogar schneller geliefert wird, als dies im Shop angegeben ist. Ich spare lieber einen Monat länger und schlage dann bei Kjus zu.
Babs
Super Ski-Bekleidung und sonstige "Sport/Freizeitjacken". Kenne die Marke schon seit einigen Jahren und habe mehrere Teile davon, welche ich sehr häufig benützte und bin begeistert. Qualität ist genial und das Preis-Leistungsverhältnis stimmt. Beratung und Kundenservice top. Kann ich empfehlen.
Mrs. wendy K.
Fantastic ski wear and priced better than shops easy website and returns :)
