KJUSReviews of kjus.com

DO NOT BUY THIS BRAND. Quality is poor and there is no warranty in CANADA.

Goal netting frayed within a couple weeks of minimial use — very disappointing as I missed Amazon window to return— no info about returning item to company at all—-!!!

Getting a refund is proving to be very difficult, communication is non existent so I will probably turn to my credit card provider. I have been waiting for delivery of another item for over 10 days and their useless UPS service has been telling me that the item will be delivered today for the last 5 days. Very frustrating and a company that I won't buy from again, not worth the hassle.

I bought the formula ski jacket which is not helmet ‘compatible’. ie you can’t simultaneously completely zip up the jacket and put the hood over a helmet. When almost everyone wears a helmet they continue to release jackets that are not helmet compatible. Their USA head office customer service is atrocious, with a smug ‘sincerely thanking you’ for taking the time to reach out to us but the initial email theme is beat it loser, you bought a jacket that wasn’t helmet compatible and you didn’t check our website. Their follow up solution is to try and up sell you another jacket and charge you even more to ship it to your country. Or they offer you a helmet compatible shell jacket and want to charge you for the postage. The local country reps solution was to try and offload a 1-2 season old jacket as an exchange. Avoid the formula jacket and check for ‘helmet compatibility’ with Kjus. Or just avoid their products all together due to their smug USA office customer service. I am wearing Toni Sailer gear now and unlikely to ever purchase kjus ever again.

Whilst I like the product, their delivery and customer service is shocking. When I ordered directly they offer a delivery service. They then lied about attempting delivery and dropped it off in a drop off location a few miles away and never had the courtesy to inform me. I now need to get in my car, drive miles to the nearest town, pay for parking and pick it up myself, all without any communication, explanation or apology from Kjus!

I purchased a Kjus ski jacket from Hofstetter Sport in Geneva, expecting premium quality and durability. As someone who prioritizes performance and longevity over fashion, I was assured that Kjus was a high-end, long-lasting brand. However, despite hardly wearing the jacket and properly storing it, all the brand logos have become brittle, cracked, and detached, damaging the otherwise perfectly intact fabric. I own ski jackets from Descente, The North Face, and Peak Performance, some dating back to the 1990s, and none have deteriorated like this. A high-end ski jacket should not simply disintegrate with age. I must emphasize that Hofstetter Sport provided outstanding service. They were quick to investigate the issue and did their best to find a solution. I have always had a great experience with them, and this situation was no exception—they remain a top-tier ski shop. Unfortunately, the issue lies with Kjus as a brand. Instead of standing by their product, they dismissed the issue as normal wear and tear after 10 years, blaming glue degradation—something I have never encountered with other premium ski brands. If this is Kjus’ standard for “durability,” I’ll stay far away from their products in the future. In the end, I had to buy a replacement jacket while skiing, which should never have been necessary. If you’re looking for true durability, I strongly recommend considering other brands. #Kjus #SkiGear #OutdoorGear #BrandFail #GearReview #HofstetterSport

Trying to reach out to KJUS Cust.Serv. due to an order I have yet to receive and the price dropped by $140.00 from the time I ordered 4 days ago and now. Impossible to get a returned call or response to their website.

Es ist bereits die zweite Skijacke von Kjus, jedoch überwiegt nach schönen Skitagen mit sehr gutem Tragekomfort die Firmenpolitik! Die Jacke hat sich nach vorgeschriebener Waschanleitung an allen Taschen aufgelöst! Lt. Kjus kann das vorkommen, darf aber nicht bei allen Taschen passieren…und dennoch kein Kulanzangebot, das klingt wie der Dieselskandal. Wir kennen unsere Missstände aber der Rücken der Endverbraucher bringt mehr Marge…. Schade …