KJUSReviews of kjus.com

I purchased a Kjus ski jacket 3.5 years ago. It has been worn perhaps 6 weeks. The zip completely disintegrated this week. As it is out of warranty they declined to repair. It was an expensive purchase ,so I expected it to last longer. Many other less expensive jackets have lasted much longer. Don't expect quality from this product despite the price.

Ich habe mir eine kurze Golfhose von KJUS gekauft. Es war das erste Mal, dass ich mich für diese Marke entschieden habe. Optisch macht die Hose einen sehr hochwertigen Eindruck und auch der Tragekomfort ist ausgezeichnet. Leider hat die Qualität des Stoffes meine Erwartungen überhaupt nicht erfüllt. Bereits nach dem dritten Tragen haben sich an zwei Stellen deutlich Fäden gezogen – und zwar nicht nur leicht, sondern in erheblichem Ausmaß. Die erste Enttäuschung war entsprechend groß. Ich konnte die Fäden zwar nach innen ziehen, doch bereits nach einem weiteren Tragen sind erneut Fäden entstanden, diesmal seitlich am Bein und sogar noch stärker als zuvor. Aus meiner Sicht ist die Hose aufgrund dieser mangelhaften Materialqualität praktisch nicht mehr tragbar. Für ein Produkt in dieser Preisklasse ist das absolut enttäuschend. Ich werde diese Marke künftig nicht mehr kaufen und kann sie aufgrund meiner Erfahrung leider nicht empfehlen.

Lying company who don’t send deliver the product ordered

Appalling customer service! They do not pick up the phones and after placing an order and having it acknowledged, it took them five days to let me know they could not fill it.

I purchased Kjus's top-of-the-line ski jackets and pants 7 years ago for me and my teenage son. Since I ski for over 40 years and skiing is my go to sport, I did not mind the super high prices since I expected that price would reflect the durability and quality. Frankly, I liked the Kjus stuff, since it looked functional, having many pockets, adjustments etc. It also looked stylish but simple enough not to be outdated in couple of years. We used Kjus ski jackets and pants only for resort skiing vacations (1 - 2 weeks per year). Btw, 4 years ago I also bought three men's Kjus midlayers half-zip. I take proper care of my ski clothing and rather wash it less than more and also properly store it. Despite proper care and not heavy usage, three years ago, on my top-tier Kjus jacket, the decorative seams on the jacket's fabric (kind of flexible plastic strips) became brittle and started to separate from the fabric. Then I noticed the same on the son's jacket! In the following years all Kjus "K" logos and letterings separated from the fabric on both jackets and three midlayers half-zip leaving the marks on the fabric. And this year, on our ski vacation, 3 zippers out of four (2 ventilation zippers and one pocket zipper) on my pants, separated from the fabric - they are not sewn but glued/welded to the fabric. Then I checked my sons pants and find out that also his zippers are in process of separation from the fabric. After a few years all our super expensive stuff looks like like being in a battle or being some "cheap-shit" apparel. So, after a claim, I was dismissed as "this is normal wear and tear and not properly taking care". I was expecting this kind of a feed-back. Unfortunately, the issue is in the Kjus brand and its philosophy. They have stylish super expensive items marketed as top-notch, which in reality it is not. They are stylish, but NOT durable, with average manufacture quality - the price does not reflect the durability and quality. Over the years I owned many brands, parallel to Kjus I still use other well respected brand, and none of these brands I used, did not disintegrate/deteriorate like Kjus. Though I like Kjus for the style and the way it looks with many useful details, I will buy now ski clothing from another brand. I am disappointed by Kjus. It is not what I expected and what the brand claims about itself. If you are in the process of choosing a high-end skiing apparel brand and you prefer quality and durability over the flashy image, I strongly recommend to avoid Kjus. Do not be misled by marketing and looks.

Buyer beware. The expensive brand positioning isn’t backed up by the quality of the product at all. I paid a fortune for a kjus ski jacket that I used for less than 10 weeks of skiing before 2 of the zips detached from the jacket and began to tear the outer fabric shell. This was poor design and/or poor manufacturing but not remotely acceptable at this price point. As others have already noted, Kjus washed their hands of the issue and simply sent me to a 3rd party repair service. I’ll never buy any of their products again and would strongly advise others not to do so as well. PS when I took it to be repaired, they pointed out that all the pocket zippers were just glued to the surrounding fabric rather than stitched. “The glue was designed to last just for the 2 year warranty period…!”

I am very disappointed with KJUS’s after-sales service. I purchased a KJUS jacket and only wore it a few times before the elastic cord at the hem detached from the fabric. This was not caused by misuse or heavy wear, but occurred under normal use, which is surprising given KJUS’s reputation as a premium sportswear brand. I contacted customer service with photos and a clear explanation of the issue. Instead of offering any proper assessment, repair, or support, I was simply advised to contact a third-party repair service at my own cost. After I replied to explain that this appeared to be a quality issue rather than normal wear and tear, I received no further response at all. For a brand positioned at a high price point, this level of customer care feels dismissive and irresponsible. I would expect a company like KJUS to stand behind the quality of its products, or at least engage properly with customers when a potential defect is reported. Unfortunately, this experience has significantly reduced my confidence in the brand, and I would think twice before purchasing KJUS products again.

I’ve unsubscribed on three separate occasions and I’m still receiving all of their emails. Be cautious of giving them your details because they will not leave you alone